Reviews of Yangtze River Cruise

Hi Rita,

The Victoria Jenna cruise was a wonderful experience and we all enjoyed it so much. The bus ride from Chongqing to Fendu was a beautiful ride and was no problem. We boarded the ship in Fendu at about 9 pm. Each day on the cruise was perfect. Thank you for making the arrangements. Kitty met us in Yichang and we went to a wonderful restaurant in a cave. Kitty was a good guide.

Thank you again for all the help

DEBBIE

Hi Tiger,

Sorry I couldn't reply sooner. I was swamped with work due to my long absence.

I'll share with you pics. Are you going to be posting them? I'll just sort them out and then choose nice ones to send. I'll also answer the evaluation at the end of the confirmation slip.

We had the most unique time in China! Thank you fot asisting us.

I have an inquiry with you as well. You see, I own a travel company here in the Philippines and I'd like to recommend your tours and package them for Filipinos. Will it be possible to partner with your company?

Let me know. Thank you!

Best regards,

Kara Gabriel

Hello Rita,

Greetings from Australia, I hope all is well with you in China. I just wanted to let you know that we had the most wonderful time in China. We especially want to thank you for organising everything. The drivers and guides in both Yi Chang and Chong Qing were wonderful. The cruise was just great and we were spoilt by the staff. Unfortunately we were the only English speaking guests on board but it didn't matter as everyone was just wonderful and friendly and we managed to communicate effectively and were able to laugh together when we tried out our Chinese. There was only 120 guests on the cruise so it wasn't crowded and it was easy to get to know everyone. I will be recommending you to our friends if they are planning to come to China as your service was excellent and much better than that provided by Australian travel agents. We will be visiting China in the future and would be happy to engage your services again. Do you organise other trips in China with a guide and driver as we like small groups and don't really enjoy big groups?

Kind regards

Peter and Frances Millmore

Dear Olivia,

I am writing to thank you for organising our Yangtze river cruise in May 2015. We had a wonderful time and the accommodation and food were very good. The included tours were very interesting and provided lots of information. They were managed very professionally.

We were picked up from our hotel and taken to a bus line instead of to the boat as there was not enough water to take off from Chiang Qiong. This very short trip was extremely overpriced and then we were asked to tip the driver as well for a 6 minute ride. There is considerable confusion about the transporting of luggage off the bus to the boat and then from the boat to the taxis. It would be much better to include this into the cost of the overall trip rather than to haggle over a few dollars for porterage.

Overall though we were thrilled with the service you and your company provided. Thank you very much.

Wendy Gale

Dear Olivia,

We got back from the cruise last night. Overall, we had a great time. The cruise was fabulous and both the guides took good care of us.

I would like to discuss the Tibet trip with you next. As I mentioned, we would like to do an individual tour (with a good english speaking guide) and stay at the St Regis. Had one question, would the airfare be any cheaper if we went a few days before or after?

Also, some of my friends told me that sometimes Tibet permit is not approved for foreigners and in case that happens it is good to plan for a back up holiday. What do you think? As a back up option, we would like to plan a holiday to Inner Mangolia or Urumuqi and nearyby area for 5-6 days.

Looking forward to hearing back from you!

Veronika and Gion Pfister

Dear Olivia,

I am very happy to be back in Switzerland, but still dream about my trip to China. Everything went wonderfully well. I had a great time, specially when my husband joined for the Yangtze River and the Park. We met your guides and they spoke well English (which was a surprise after my experience in the north...) - they were very competent and nice. They thank you again to them from us.

The River Cruise and also the stay in the National Forest Park were fantastic. We upgraded the room on the ship - it was worth it. With the bigger room came also the nicer restaurant for breakfast and dinner, so that was great. The hotels were well choosen and we only missed the western breakfast...

This trip was really well organised and a big adventure for us with wonderful memories. We send you a big hug and stay well.

Sincerely yours,

Veronika and Gion Pfister

Dear WONDER,

Thanks for all your help with our cruise and tours. Your personal service was excellent and our tours and cruise was very, very nice.

The travel consultant is absolutely excellent. I commend Wonder Wang for his great service.

The tours were very nice and the guides were very attentive.
The cruise itself was even better that I expected and the trip through the THREE GORGES was beautiful. It was so good that I have recommended to our Chinese friends to take the trip as well.

Marshall and Sonia Slemrod

Hello Tiger,

Apologies for the slow response, we had quite a long holiday after the cruise and then have been away for work.

Just let you know the cruise was great. We went with Victoria Cruises on your recommendation.
The Victory Katarina leaving Chongquing to Yichang.

The ship was extremely clean and tidy, staff friendly and efficient. We really enjoyed our trip meeting some great people from all over the world and Queensland! The cruise has some spectacular scenery and is very relaxing sitting on the balcony watching China go by.

Couple of scenic photos attached.
The highlight for me was the Goddess stream, make sure you recommend people to include this section.

Thanks for your help, your advice was really appreciated about the cruise and other travel arrangements within China.

Goodaye,

Mark and Sandy Johnston

Hello Ian,

Just wanted to thank you for all the fruits which we are already enjoying this evening.

We had a very nice day. Happy and Trevor are a good team and we will be happy to see them again next Thursday for our last excursion day in Beijing.

We also enjoyed our lunch at the Commune by the Great Wall. Beautiful views, excellent food and service. And you can eat for much less then the price you announced. It all depends what you order. You may want to integrate it into your tour plans for westerners or even Chinese tourists of a certain caliber. The architecture of the place is very interesting as well and you can visit a part of the Great Wall in a very private way, without the crowds of Badaling. We even arrived without a reservation and it was no problem. It is not run by Kempinsky (an Austrian hotel management company) but by Soho China. A different way of seeing the Great Wall.

Have a nice day and thank you again for your understanding and all the trouble.

Regards,

Matilde Bingemer

Dear Rita,

Thanks for the email. Betty and I had a great trip in China and thoroughly enjoyed it. I would certainly recommend your travel firm to our friends.

Our only problems were in regard to the air travel, as the flights from KL to Guangzhou and then to Xian were very late, as I detaiiled in my previous email to you. This resulted in the Guide there not being at the airport and we had to wait about 90 minutes for her. I was not critical of her as it was outside her control., and the changes in flight schedules must have been confusing.

On the way beween the end of the cruise and Ghnagzhou the plane was on time, but the flight from Ghangzhou to Penang was late and was subsequently diverted to Kua;a Lumpur because of a very severe storn with lightening in Penang. We ultimately got to Penang at midnight, 3 hours late.

We are in Penang for 7 days because I am examining medical students here in their final exams.

I will send some photographs to you afetr we return to Melbourne on 15 June.

My comments to the various questions you asked are in your email in UPPER CASE type.

Yours

Roger Pepperell

Dear Isabel,

• At the dinner the food was served much too fast, I guess it was done to please us with a rapid service, however I will suggest that on a “a la carte” dinner they should wait some time between each course to be served. They had also given us the same drinks as the day before automatically without asking, one bier and one red wine, instead of asking what we wanted to drink. This I am sure they also did to be nice, so this is not a critic, just a good advice.

• The staff at the Spa was a bit too pushy, when we had ordered a massage they kept on asking several times during the massage if we wanted more, like head massage, foot massage etc .

However we had a very nice time onboard and have told several friends that they should do the same voyage.
Your follow up has been excellent all the time!!

Please give our regards to the crew and thank you for giving us this nice cruise!

All the best

Hans

PS. I heard the news about the accident at the river yesterday evening, it must have chocked you all that something like that could happen on such a calm area. DS.

Hello Isabel,

Sorry for the delay on getting back to you but we were still traveling. Everything was very good for being our first time in China, but as you ask me here are my comments...

For you service...
I'm very happy with your service, contact and fast responses. Also, I like that you were very opened to design each itinerary as I requested even that there were a lot of changes. I appreciate your patience and actually that was the reason the made me feel confident about you and your company.
My only suggestion is that if you knew that it's was our first time in China you could probably suggested itinerary changes to improve the overall experience. For example, if I had known about the Terracotta Army at Xi'an I would change the Dazu Carving Rocks for the Terracottas at Xi'an. Please note that is just a suggestion, not a complain since I'm very happy with the service you provided me.

For Cathy @ Shangai
She was an excellent guide with very good explanations of every place and a good English proficiency. The only suggestion is that she was very strict with the time (she forgot we were on vacation!) but besides that the tour was very good.

For our guide @ Chongqing
The first day she was a good guide since she gave us a good explanation of the Dazu Carving Rocks. The second day, I think she was very quiet and almost all the time she was talking with the driver with very few explanation. At this city we felt that the driver was driving very fast even when there was no need to. In all the other cities the drivers did an excellent job but just in this city we were a bit worried about this.

For Rita @ Chengdu
We were happy with her service and she was a very kind person. The only suggestion for her is to improve her english proficiency since sometimes she had difficulties to communicate with us or to give an extensive explanation.

For Jin @ Beijing
Jin is the funniest person we met in China just after the driver who was always smiling, happy and making jokes (amazing driver!). Jin was an excellent tour guide even that sometimes he spoke a lot and, at certain moments, he was speaking of something different than the place where we were (religion, politics, miscellaneous topics). We really liked him and probably the only suggestion for Jin is to improve his english pronunciation beyond that, he is very kind and he was always worried about our satisfaction (we felt very secure with him).

Thanks again for your service and surely in some time I will come back with you for our second trip to China.

Best regards,

Jorge H. Fierro

Hi Tiger,,

Yes,everything on the cruise was great. And we had a really good time.

Thank you very much for your help!

Below are a couple pictures from the cruise

Cheers,

Jonathan

Hi Ian,

Sorry it has taken me so long to prepare a reply. Here it is:

We are two "grey nomad" ladies. In March/April 2015 we travelled independently for 12 days in China (Hong Kong, Beijing, Xi'an, Yangtze River, Shanghai).

The tour arrangements were made by Ian according to our requirements and what we wanted to see, and we enjoyed the tour very much. In each destination we had a driver and guide, and they were always prompt, efficient, and frindly and the guides were very knowledgeable. We were very happy with the tour.

Ian answered our emails promptly, and we were compensated when an error with the grade of travel occurred. Our one doubt was relying on a letter for the complete tour, with no vouchers or e-tickets for flights to accompany the letter. However, it all worked smoothly with the guides checking us in for flights and accommodation.

Overall, we were happy with the service received, would confidently use the company again for bookings throughout China, and would recommend the company to others for organising travel in China.

A suggestion for the future: To improve the comfort level of clients booking from overseas, we would have liked to receive a receipt when money was paid, and some evidence that the bookings for flights had been made.

Otherwise, keep up the good work!

Rona from Sydney, Australia

Thanks Tiger for a fabulous trip.

We're flying back this afternoon our minds filled with wonderful experiences. Back home I'll sort out pics as well and send you our story.

Rgds Jan

Dear Mr Wang,

Sorry for the late reply.

1. Your service was wonderful; answering all my queries in no time, giving me detailed itinerary, helping me out with alternative methods of payment etc. I appreciated that. I forwarded your company link to some of my friends too. I am a teacher at a college. We are also thinking of bringing a group of school children as they learnt about Rivers in their social studies. I hope to contact you in the future if this happens in the next academic year.

2. The cruise was wonderful. I had the time of my life. Wonderful food, amazing people, friendly and helpful crew members. And also lots of exciting programs and entertainments.

3. Suggestions: Well! It could be better if we can have some knowledge about lack of public transportation/taxi at the pier in Yichang prior to the trip. Or the company could provide shuttle bus etc to the city centre or airports etc with some charges. The harbour was a little far and no taxis at the harbour. It was hectic. Anyway, we sorted out at the end.

Overall journey was OK. Your company service was excellent. I hope to contact you again for the Tibet. Is it a good time to go in October or in December?

Thank you once again.

Regards,

Swe Mon

Hi Rita,

Sorry it has taken me so long to get back to you. We have only just arrived home in Australia.

We sailed on the Century Paragon, departing Chongqing on the 14th of April 2015. The ship was beautiful and clean. The extra activities were fun. The tours were well organized.

I have never traveled 5 star before so how the Century Paragon compares to other cruise ships I don't know but I was really happy and would recommend Yangtze River Cruises to anyone looking for a couple of days of rest and relaxation.

Regards,

Jane

Hi Jack,

We are enjoying the cruise very much. The room is spacious and nice the crew very friendly, the food exceptional, and we just came back from a magnificent dance performance of members of the crew. We had a super interesting excursion. Thank you thank you!

Michelle Perris

Hi Ian,

This cruise is a fabulous trip! All went so well. THANK YOU for helping me. I am now in Hangzhou. I will definately write a great review and letter for you when I return to USA. You were wonderful--I was so happy with the trip!

Take care,

Mara

Dear Olivia,

We have now been back in Austria for a while but still remember with pleasure the excellent organization of our tour by you and your company. Many thanks, and hope to contact you when we return to China next time.

Many regards,

Peter

Hello Mr. Wonder Wang,

The whole journey was good with your fast and excellent replay to all my requests. Also the cruise service was overall good.

Kind Regards

Michael Heek

Hi Tiger,

Thanks for your response and help. The boat was very good. The rooms booked where good, but I realize when boarding that there was better rooms and restaurant on the boat. So I have asked to be upgraded to the Executive Suits and to be able to eat to the Pavillon restaurant, when boarding. Terry (the cruise manager) was really helpful. Food and service at the Pavillon restaurant was excellent, and less crowded than the restaurant downstairs. Crew and people where very nice, it was well organized.

All the transfers and guides you have organized where excellent, on time, speak very good English, and very helpful, while giving interesting explanation.

I would definitely recommend this boat and your travel company to friends.

Regards,

Stephane

Hi Ian Wei,

The trip was excellent. Very complete without a hitch. And the best part is that I was able to set everything online in a foreign company and with very good results. I was satisfied with everything.

I want to thank all the attention of Ian Wei who assisted me throughout the trip and who managed to make an unforgettable and very complete trip. Be totally satisfied with this trip. With fully prepared, I’d like to recommend your company to all my family and friends. Since it is a serious travel agency and is willing to please the travelers.

Thanks and see you soon.

Rubén Esparza

Hi Rita,

A quick note to say thank you for all your help and the cruise was terrific, we loved it.

Cheers,

Jane

Hi Wander,

I am back in Bangkok now. I was really lucky with the weather on the gorge cruise. The service of the driver in Chongqing is very good. The help at Yichang station was particularly appreciated. The driver to Zhongshan and Dazu was very nice and helpful.

Thanks for everything and best regards.

Marc

Hi Isabel,

Thanks for your email. We had a fabulous time on the cruise. The ship was great. Also thank you for your wonderful service and answering all our questions. We will not hesitate to recommend you to any friends who visit China.

Kind regards,

Lyn and Bruno

Hi Laura,

Thank you for your e-mail. We are now back home in England after a wonderful visit to China where we were treated very well indeed.

Your guidance and arrangements proved to be excellent. Everything went like clockwork from jiuzhaigou, Leshan & Mount Emei, Guilin Li River & Yangshuo, to the great Yangtze River Cruise from Chongqing to Shanghai.

The flight to Chongqing went fine and we were met by Diana who took us to the old town lunch and the Peoples square with impressive Great Hall of the people and 3 gorges Museum. This was a good visit we were well received by Diana at the airport and she impressively arranged 2 porters to carry our bags onto the President 8, a very much appreciated service given how heavy they were and how far we had to walk. Well done Diana, and she gave us our refund for the AC flight in a very timely way!

The cruise was wonderful with 2 outstanding people on board who looked after us very well indeed, gabby our River guide and Jack our personal waiter who was excellent at “sorting” things and the food was very much more to our taste which was appreciated by the dozen or so foreign tourists we met. The crew were very good and excursions just right. The Shibao Zhai Pagoda and the Min 3 gorges cruise we recommend for culture and fun.

You did us very well indeed and we would have no hesitation at all in recommending you to others particularly those who want to travel as we did. You did indeed offer a thoroughly bespoke service and we appreciated this very much indeed. It is hard to imagine anyone could have provided a better service. Just keep up the good work. Thank you!

Best wishes

Peter & Dianne

Dear Olivia,

I did enjoy my 12 day holiday in Chongqing and Wuhan with the Yangtze River Cruise in between. What I like most about this trip is the Yangtze River Cruise with well-planned on board activities and the peaceful beautiful scenery along the Yangtze River.

I am satisfied with your service and prompt reply every time I requested some information from you. Thank you again for your assistance in making my trip a smooth one.

Thank you and good luck to you.

Patama

Hi Jack,

I just got back from China after almost three weeks there. After the Yangtze River cruise I joined a tour with my sister and went to Xi'an and Shanghai.

The cruise and the sleeper train that you arranged for us went very well. The cruise was beautiful and we had English speaking guides on the two excursions. We managed very well taking taxis to and from airports, cruise ports and train stations.

Thank you for making the arrangements! I would recommend you to friends going to China and if I go back I will contact you again.

Sincerely,

IngBritt Sholder

Dear Laura,

We like to tell you that our trip was very enjoyable. It was well organized. We want to thank you very much your driving service. It was all well organized and it was great that we could call you by phone to change our plans. Thank you for our trip and again for your driving organization. We would recommend your service.

Best regards

Sylvia

Hi, Isabel

This Yangtze River Cruise Tour from Beijing was relaxing, breath taking and a luxurious delight. The guides in different cities of Beijing, Chongqing, are very knowledgeable. Before board on the cruise we visited the old village "wander" around information and history was provided on the area. By the time we got to the zoo (which was defiantly worth the trip!!) I would have appreciated more local information and history. We suggested to taking afternoon walk downtown for a while without a guide. What a big expensive city center- I thought it rivalled New Yorks Time Square. Our guide spoke excellent, met us again and was very helpful getting us boarded on the boat.

The crew support onboard was mind blowing from the first captain greeting us and helping us to get settled - the serving staff attentive and going out of their way to meet our needs. And the hanging coffins were truly a sight to see! Isabel made everything run smoothly to ensure we met our schedule.

We were sad to have the part of our tour you planed over. Isabel and her team provided us with luxurious and carefree experiences that would not have happened without such a caring, professional and expert planning.

When people ask how was your personal guide tour through China? We tell them it was a trip of a lifetime. Isabel was always very easy to contact and have complete trust in Isabel and her company.

Hello Jack,

I will be writing a trip advisor review shortly to recommend your services to any one that is wishing for a great tour of the Yangtze. I had a wonderful time and can not thank you enough for all your help. I was extremely excited to be able to pass through the ship locks and the scenery was amazing!  Overall the trip, accommodations, and transfer service was exceptional.

Thank you again for everything and best regards,

John Soares

Hello Jack,

I want to give my compliments. The driver picked me up promptly at 5:00 am and not only did he help with my luggage and get my ticket, he waited with me since the train station was completely empty at that early hour. Extremely polite young man. I have arrived in Yichang and look forward to exploring the city before the cruise on Sunday. So far Yangtze River Cruises has provided exceptional service and made my travels very easy. I look forward to writing a positive review on trip advisor so that others who wish to travel to China will not fear and use your travel company.

Thank you for all the help.

Best Regards,

John Soares

Hi Ian,

Many thanks for your email and great service. We definitely enjoyed our tour today, Tony was fantastic as per Wang the driver. I am happy to write a small comment for your website. See below. 

Our tour to the Great Wall was a fantastic experience with help from this great company. The email communication was clear and patient in terms of payment and dates. Their flexibility in arrangements made it easier for us to sort out our holiday plan. I definitely recommend using their services, brilliant tour guide and driver. Thanks again guys, much appreciated.

Karleen Faletaupule, New Zealand. Brian Inamo, Papua New Guinea 

Regards

Hanna

Hi Wonder,

We have been back in Australia for about 3 weeks now.

We had a wonderful tour through China and want to thank you very much for your very efficient organization and coordination of all the different activities in the cities we visited.

We wanted it to be very special for my mother who is 84 years old and it exceeded all our expectations.

We were met at every city by very friendly tour guides, who were all prompt, and had good knowledge of their cities and made sure our stay was very pleasant.

The cruise on the Yangtze River was fantastic. We would have no hesitation in recommending your tour company to our friends in Australia and South Africa.

Thank you again for a wonderful tour through the highlights you showed is in China. It was very informative and all the tour guides were very friendly, nobody was ever late and the drivers and vehicles were generally very good.

We look forward to hearing from you again.

Kind regards，

Chris, Cheryl and Jean Rex

Hi Laura,

Thanks once more for all your help to make this trip of this 5 night Cruise from Yichang to Chongqing on Victoria Sophia

The ship itself was great. Good, comfortable accommodation, lovely views (each room has a balcony) and interesting trips to the shore (I only did one though as I was looking to relax). The meals were absolutely delicious and with a lot of variety. As a backpacker, I'm definitely not used to the type of little luxuries offered by a cruise such as this and I can definitely say that this trip was definitely one of the highlights of my trip. The gorges look absolutely stunning, especially when you're just relaxing in your balcony seeing them pass by.

Really appreciated you and all staff to make this Yangtze Cruise trip as special and great as it was. Thanks again.

See you

Andre

Hallo Tiger Wei,

Just for your info. I wrote to Trips Advisor just now:

We, a couple above 70 of age, went on the Yangtze River cruise in week 44/45 2014 from Chongqing to Yichang with the "Victoria 5". We booked this cruise directly via the internet with China Discovery in Chengdu. Even the ship was not really recommended for foreigners as she is not as young, big and luxury as others we decided to sail with her as we prefer to less passengers on board and a nice but simpler style. Mr. Tiger Wei did his utmost to satisfy our wishes. The same did the Tour Manager on the Victoria 5, Mr. Leo, during the cruise. The cabin was well arranged, the same was the sitting in the restaurant as well as the tours. The food was good, tasty with a lot of variety and plenty. About 20% of the passengers have been from abroad. All the staff was very polite and helpful. We enjoyed the fantastic landscape with the famous Three Gorges. We can say: a cruise we like to remember!

H. W. &. D. Flemming

Dear Mr. Wang,

Your service has been prompt and very satisfactory. I'll use your service again if there is opportunity. And the cruise is great. The staff are helpful and efficient with very professional. Besides, the optional tours are well organized. Once again thanks for your help.

Mr. Thong

Dear Wonder,

Though this Cruise Tour has some interlude situation, but what pleased that you and your team guide have responded very well to go extra mile to get us on board even holding up the cruise for an hour for us, that is extremely commendable. We are still enjoying our cruise here.

Good night!

Regards, Edward

Hi Laura,

Merry Christmas to you too and to your family and Bingo as well.

I completed a Yangtze River Cruise on the Victoria Jenna in October and had a terrific time. And now I have been back at work for some weeks now but the holiday is quite vivid in my memory. I had a very good time away and met some great people along the way too. I am sort of planning holidays for later next year some time but not quite sure what to do yet.

All the very best for next year and hope to catch up again one day.

John

Hi Tiger,

Everything went very well for the whole trip. Thanks you so much! I think December is a great time to do the Yangtze-few crowds and excellent attention from staff and guides. And we were upgraded to a Junior Suites (I assume because we had two rooms and were not part of a larger tour group).

Wishing you the very best for Christmas and 2015!

Warm regrads from all of us

Barbara

Hi Olivia,

Finally we are home after 2 months on the road! The trip was wonderful experience but sort of tiring for us old folks.

Yes, the group really enjoyed the tour you put together. We all had a great time. Thanks for working hard to put the itinerary together. We truly appreciate your good work.

Overall the trip was a success. The group loved Zhangjiajie & Huangshan. The Yangtze Cruise scenery was absolutely wonderful & along the shore and village.

Bye for now & take good care.

Marina

Hi Olivia,

I’m back to Las Vegas, the entertainment capital of the world.

The tour services in Yichang & Chongqing were great. Both of them were very knowledgeable guides. So did your services. The cruise’s service is good and your tour arrangement is very well. I will definitely call on you or your company again on my next visit to China.

Thank you.

C.H. Wong

Dear Ms. Laura

Yes, we are well back and are very satisfied with the Yangtze-Cruise.

Everything was good arranged and even the weather was fine.

Thank you for your good service.

Cornelius Steger

Hi Olivia,

Yes I am already home safely. Many thanks for your concern.

The dam is a fantastic sight and so are the locks. Visiting the Yangtze is like visiting the Titanic. This trip is relaxing and enjoyable.

Service of the crew is excellent, very polite and attentive. And your service is excellent ensuring that we get all your messages. Thanks all of you.

Regards,

SH Wong

Dear Isabel,

Good day to China – we hope this e-mail finds you well.

First of all please accept our apologies for the late reply – we came back home on 01st November and as you can imagine a lot of work was/is waiting.

To give you a brief feedback as requested:

The cruise in general was a very nice experience and we really enjoyed the time. The vessel (Victoria Jenna) seems to be quite new – at least everything looked new and it was very clean. Also the entire crew was very friendly and always helpful – the service was great. Upon arrival we were offered an upgrade to the next higher category (from superior cabin to executive suite) which we took the advantage of.

There was a wide selection of different foods during the meals and it tasted good. The 3 optional excursions included to the trip were very interesting – we also went to one of the excursions on the first day to a tribe nearby the dam. We did not go on the other 2 excursions, mainly because unfortunately the weather was not that good. It was rather damp and cool and there was always a chance of rain. However, especially the excursion to the dam was very informative and impressive.

We really enjoyed the time.

With regards to your service: here again everything was fine and worked out perfectly as expected. So thank you for your support and made this cruise an interesting experience and a relaxing journey for us. We will definitely recommend you / your company to any friends that may visit China in the near future.

We hope this helps – should you have any doubts please do not hesitate to contact us again.

All the best from Munich / Germany

Katrin & Andreas

Hello Olivia,

Our China vacation time is over and we came back to Switzerland yesterday evening. The cruise was very interesting, although the weather was not very sunny, but we enjoyed it. We did not change our cabin, it was quite convenient, but we upgraded to the VIP dining room, to be in a much quiet ambiance for the meals. This was a good choice.

Cherry was waiting for us in Yichang and helped us to disembark. We went to the train station, where Cherry showed us where to wait for the train.

Dana, the guide in Chongqing was very good. She organized a nice visit of the city as planned, and helped us finding a bank, and organized embark on the ship. We were quite satisfied with her.

I would also like to thank you personally for your help and service, and the way you reacted always promptly to all our questions and requests. I appreciated it very much and you deserve our warmest congratulations for your service.

I don't know if we will come again to China, but then we will certainly consult your agency, which we will anyway recommend to anybody planning a cruise on the Yangtze River.

All the best,

Christian

Hi Tiger,

Everything was very good during our trip with convenient flights, pleasant guides to and from the ship. The accommodation on the ship was nice and meals were delicious. Only the weather could be better. No sun, just a bit cold and some rain too. But we had good fun and we enjoyed the trip.

Thanks for good organizing our holiday.

Best regards,

Hana

Dear Isabel,

A short note to let you know that all went well with our trip. We're now waiting for our flight to Beijing at Yichang airport. Please thank your colleagues, Lisa and Ms Wang in Beijing; Oliver and driver in Chongqing; and Amanda and Mr Shiong in Yichang for their good service. And also to yourself for organizing this trip for us.

Thank you once again.

Eileen,

Hi Laura,

I apologize for the delay in replying as we have only just returned home after a long and enjoyable, if somewhat tiring, one month trip. We took and Ocean Cruise from Tianjin that ended in Singapore on the 24th and we did some visiting after that.

I wanted to thank you for all the arrangements that you made for us. Everything went much more smoothly than I anticipated and we very much enjoyed our trip to China, and the River Cruise. My concerns about over booking of planes were not warranted. We received all of the tickets that we needed and we did not have to bother to call anyone about them. Pickups were as planned and the vehicles that were used were clean and roomy with good drivers. We enjoyed the cabin that we had on the river boat and we enjoyed the tours and the food. It was very nice. Your guides were very professional and helpful In fact in Yichang I asked for arrangements to transport another 4 people from the riverboat for an afternoon tour and transport to the airport and this was quickly arranged the night before to all of our satisfaction.

I was left with a very positive impression of your firm and the service that you provide and I would not hesitate to recommend you to other travelers.

Best Wishes,

Alec Lorentiu

Hi Jack,

We are back home savely. Thank you for all you did for us when we was visiting your country. We will never forget everything. We loved all our guides and drivers they were so sweet and helpfull.

Love,

Tania

Hi Selina,

Just wanted to let you know all went well and we had a good trip down the Yangtze river. We are back home now and telling everyone about the good trip we had to China. Thanks for all you did to help make this a great trip!

Best Regards,

Roger

Dear Olivia,

We arrived home late last week. The river cruise was very interesting and restful. Just what we needed.

The staff on the Yangtze Gold 5 were very helpful. We were the only English speaking passengers and they made sure we were included and provided English speaking guides for all shore excursions.

We have already recommended this tour and your agency to our friends.

We will most probably be back in China next year and will contact you at that time.

Thanks again.

Best regards,

Robbie Wilson

Hi Selina,

Many thanks.We are having nice time and it is wonderful trip you have arranged for us and once again i thank you for it.

Have a nice day.

Surendra

Hi Laura,

Thanks so much for having planned everything and good to catch up in Chengdu. Thanks for the meal out also, it was much appreciated, and nice to do that after arriving in a new country.

The holiday has been great and we enjoyed great experience with Victoria Cruises on the Yangtze and then Xi'an. I have met some great people along the way. Thanks Laura for your help.

Regards

John

Dear Selina,

We are back in Beijing and enjoyed our Yangtze Cruise very much. Thank you for your service, your help and advice, also to our guides.

Best regards,

Irene and Anton

Dear Isabel,

First of all: Thanks for your cooperation and very good organization of the Yangtze-River-Cruises, the train ticket and the transfers. All have been perfectly organized. I appreciated also your kind and helpful behavior. Thanks a lot.

We had an interesting tour on the Yangtze on a good ship with interesting excursions - also well organized. The ship itself is described in the Internet as a five-star hotel. The standard is good, the housekeeping well done, the buffet meal satisfying.

You can see, I am very satisfied and would recommend Yangtze-Rivers-Cruises to others. Thanks again.

Best regards,

Vera Philippin

Hi Laura,

The whole trip was great. We were really satisfied with it. Thank you for all of your help and hard work to plan and arrange it.

Kind regards,

Emily

Good morning Selina,

we are back since September 30th we have made a beautiful trip in china and the cruise was perfect: the boat was all right and the staff is very professional. In Chongqing, the guide David offered a very good service.

We want to express you a sincerely thanks for your work. Have a nice day!

Jean claude and françoise berger

Dear Ian,

We loved the tour. The arrangements were all great. We will definitely recommend your services to all my friends if they happen to visit China. Thanks and lots of appreciation from both of us.

Regards,

Shivang Goel

Dear Mr. Wander Wang,

I came back from China with plenty of nice memories about places, nature, food, tradition. Your service was professional. You gave me all necessary information, you answered fast to my emails.

The cruise was a very good experience. I liked the changing landscapes, excursions, facilities on the boat, a room, a variety of food, a choice of western and Chinese dishes. The local guide was the best from all excursions and gave many important details.

Thank you for your collaboration during our preparations for the cruise.

All the best for the future,

Aleksandra

Good morning Isabel,

The Cruise was very relaxing, breathtaking and a luxurious delight! The crew support was mind blowing from the first captain greeting us and helping us to get settled - the serving staff attentive and going out of their way to meet our needs.

We were the only couple on the sun deck and the waiter would serve us drinks and peanuts from the lounge down stairs. (at times we felt like we were on a private yacht) We kept shaking our heads with wonder on how we managed to get such special treatment.

Warmly,

Cheryl and Dave

Hey Wonder,

We thought your service was fabulous! You communicated so fast and clearly with us! We would use you again to book. The cruise was lovely and a good break in our holiday. They did try to include and accomodate us. The guy on the ship who spoke English was really good too. The room was great too.

Gwen and Clarence

Hello Wonder,

We are enjoying our time in China very much.Your service was excellent - nothing to improve on. Very quick to answer my questions and give good advice.We enjoyed the cruise very much. Our small group of English speakers meant we had excellent attention from our guides for the excursions.

Thank you for your excellent service

Dawn

Hi Jessie,

I just want to let you know that I have arrived safely in Sydney in morning and would like to give you some feedback on our experience in Xian and Beijing. I am sure Juliet shares the same view and this is in addition to the feedback sheet we gave back to our tour guides in Xian and Beijing.

We had a very good and memorable experience in both places. Jenny adjusted our original schedule so that we had a good rest from our late flight coming in and not rushing going back to the airport, and at the same time, cover all places we planned to see. It was great to finally see the terracotta warriors in their original location.

Jackie provided us with various options to add to the scheduled tour like the Temple of Heaven and the Buddhist temple in Beijing which had the tallest Buddha, which were both very interesting places. We had a great time at the Great Wall, and the Forbidden City.

Both guides and the drivers were very helpful, flexible and accommodating, and sorted out where there were differences between our schedules and theirs. Both guides were knowledgeable about the history of the places.

Over all, I had a great time and very memorable China trip, particularly the Guilin, Yangzhou and Zhenzen experience, thanks to Mary, Kiong and their friends for being great hosts.

Thank you for your assistance, and hope my friends will contact you soon after I send some of the great pictures we have taken from our trip.

Rebecca

Hi Laura,

Thank you for your kind wishes.

We arrived home a few days ago and enjoyed our visits of Chongqing and Xian after the Yangtze cruise.

The cruise was good in most respects. We look forward to seeing more of China and thank you for your exemplary service for our Yangtze trip.

We hope to visit Guilin, Yangshou and Chengdu next time.

Kind regards,

Rex

Hi, Olivia

I am in Beijing now. The group parted company yesterday and the rest returned to Shanghai.

We had a great time on the cruise. The deluxe king bed cabins were nice and large. It was the only downside though. We all thoroughly enjoyed ourselves. Oliver who met us at the airport was terrific. His English really good and he told us a lot about Chongqing and also took us to a supermarket to buy provisions for the trip. Please give him good feedback from all of us.

Thank you so much for your help. I will recommend your agency to my friends for the cruise in future.

Regards

Sue Moffatt

Hi, Tiger

The overall trip from Chongqing to Yichang by Victoria Jenna Cruise was great thanks for organising and making it run smoothly. We were well met by the transfers at both ends. The sightseeing was good and the gorges very pretty.

Peter

Hello, Olivia

I am happy to say again to you that we were very pleased with your services and arrangements. Thank you very much for your effort.

Best regards

Stefan

Hi Wonder,

Sorry for keeping you waiting on our feedback! Since we got back we have been very busy – and haven’t had time to write you a feedback!

We are very satisfied on your services! When planning such a journey on your own – we were very aware on factors like logistics, convenience, security, payment and contact.

The cruise was really good to! Thanks for getting us upgraded – we enjoyed it a lot! The executive suites where luxurious and had an excellent location on the ship. All the way through we felt a high level of service and security – and it worked really well with the “onboard cruise guide” who spoke good English and was very helpful if we had any questions. The two guided tours of the ship good too!

The guided tour from Pingyao to Xian was really good. Johanna was very informative and relaxed. Both of the sights were really interesting and pick up, delivery and drive was really good.

Thanks for setting up the day in Xian on such short notice! It was a really good day – and the best guide we had on our journey! He is really good!

We appreciate your service a lot! Thanks very much for your help and patience. And we will off course recommend you and your company!

Best regards

Family Langagergaard / Martin

Dear Ms. Wong,

Thank you very much for all the helpful information.

The organisation of the cruise was carried out perfectly. All paid and promised services were performed to our great satisfaction. The booked transfer from hotel to ship and from ship to the railway station was done perfectly. The competent guides were eager to accompany the transfer on time and reliable.

We enjoy very much our trip through China and will come back within the next years. Also we will recommend your Agency our acquaintances and friends who are interested in a China trip.

All the best for you, your family and the agency.

If you have any questions, don't hesitate to contact me.

Best Regards from Germany, the new soccer world champion.

Wolfgang Wagner

Hi Wonder,

We are ok, and the Yangtze Cruise was fine. Your service was fine, and you respond the mail very quick, and everything was as you described. The Cruise was a great experience, and staff was great.Thanks for the help and advices.

Venlig hilsen & Michael Boelt Jakobsen

Dear Tiger,

We are really enjoying the cruise, it is a wonderful trip! Thank you so much for everything! I hope yoz have as well a great day! It is very hot here, too.

Sincerely

Christin

Hi Tiger!

We are very satisfied with your service to us. This is the reason why I wrote this comment. You have a very big responsibility and dedication to your job. I felt it, as the ship changed the pier, and we could not communicate verbally. You were so nervous (I knew it after I open the LINE application, after the cruise). Remember? Thanks again!

Frankly speaking, we used several travel agencies for our trip to China / Hongkong this time. But you are the best!

Best regards,

Jan Hoei

Hello Isabel,

I am happy to rate your excellent work and the wonderful Yangtze Cruise. To visit some attractions advanced bookings through your office would have been helpful.

Many greetings

Wolfgang Wagner

Dear Isabel,

I have to say thank you for the great organization and the help.

Everything was great and nothing went bad. We had had a great time in china.

The century paragon is a beautiful ship. Luxury, new, service was excellent and food was good. There was a German speaking crew member and so we felt like special guests or VIPs. :-)

The hotel in Yichang was - how can I say - very Chinese. It gave the impression that they did not have European guests very often. But thats good. That is the reason why we travel around the world. So we learned so much about china and the culture.

Everything with the trains went very well, too. Again Isabel: Thank you so much for everything!

We will recommend you to our friends, family and to our German travel agency! Have a nice time and I hope to hear from you again.

Best Regards

Andrea

Hi Isabel,

Just wanted to drop you a quick email to say a massive THANKYOU again, not only for all the help you've given me over the past few months - but also for the lovely gifts this morning!

All three of us were truly speechless when we opened them back in the room... especially as my Dad had been trying to get something panda-related as a souvenir but even at the Panda Base didn't find anything that was very good. However, as soon as he saw these he was so happy as they're perfect!

Big hugs,

Darren

Dear Mrs Huang,

Now we are back in Germany. It was a very nice trip and was very well organized. On the ship the crew was always very helpful, the ship was very well. Also the trips were organized well. All over all it was a nice trip.

Thank you for your help and have a nice day

Dr. Beate Bathe-Peters

Ni hao Tiger,

We really enjoyed our visit to China. What a huge country, and very prosperous too. We never envisaged all the sights we saw, even those we had researched on the internet. We met some extremely pleasant people and had a lot of fun. The guides were great and fitted the tours so that we did not see repeats of anything unless we requested it.

Shanghai
Hotel: Really good, staff great, room well supplied. Best restaurant and bar in hotel not open often, had to go next door for a beer! Not too adventurous at that stage but found local restaurants on final night there. Guide excellent, driver simply amazing skills. The Shanghai Planning center was an eye opener, the view from the Jinmao Tower fantastic, the silk factory informative, and the Yu Garden delightful. As we couldn’t get tickets for the Acrobatic show we did the Shanghai River Lights Cruise and this was fantastic! The visit to Suzhou village was great, the Lingering Garden peaceful, the little village we stopped for lunch lovely, the Suzhou museum had incredibly old artifacts. Our free day was a local holiday and along with thousands of other people we took the metro to the Bund. What an incredible sight with all those people!

The cruise on the Victoria Sophia was excellent, staff, accommodation, tours. We could not fault anything. Or maybe we were looked after so well that we didn’t have cause to find fault.

Chongqing
Tour guide OK, tour to Stilwell Museum very interesting(local guide in museum very good), walk through market place great but we had all our travel documents and gear for the hotel safe with us still and were not free to explore comfortably. On our free day we were able to go shopping, shops near hotel good and also we caught the metro to a town nearby which had an excellent shopping mall area. We amused the local people eating at a local fast food restaurant across the road from the hotel.

Xian
Guide and Driver are very good. Lunch again a little bit much. The dumpling dinner was too much food again but the show was great.

Beijing
Hotel excellent. Guide Tina excellent, especially with our visit to the hospital (first time for her as well), but she listened to everything we said, discussed the tours with the driver and rearranged to suit our needs, ie we went to the Great Wall first as it was a holiday the day it was scheduled, so less people on the day we were there. Enjoyed Great Wall, Tiananmen Square and Forbidden City, Temple of Heaven, KungFu Show, Summer Palace, Peking Duck meal, Jade factory. Tina and the driver did their best to ensure we saw as much as we could, they were excellent.

And so Tiger that is it. The photo is in Yu Gardens, From left to right, Kensie, Phyllis, Greg, Len. We needed those free days to recharge our batteries. Thank you for keeping an eye on us during our travels, ensuring our guides were aware of our needs and flight arrangements. We will not hesitate in recommending you as a tour manager to anyone.

Thank you very much once again,

Cheers,

Len and Kensie

Hi Isabel,

Many thanks for your email. I just got back from China, having spent 3 weeks travelling around. The service you provided was excellent. No complaints whatsoever! The transfer to the boat went smoothly. I can highly recommend your services to anyone!

Once again many thanks and very best wishes.

Riejet Oliver

Hi Tiger,

We are now in the UK. We had an amazing time in China and particularly enjoyed our cruise aboard Century Paragon. Everything about the boat and cruise was fantastic and even though there were no other travellers from the UK we found that quite a few people spoke English and we made friends very quickly. The staff were very helpful and I would recommend the cruise to anyone wanting a quality cruise experience. It was all good so thanks again for organizing it for us.

Best wishes,

Jean

Hi Laura,

We are now back home after having a wonderful holiday in china. The yangtze cruise on the century legend was fantastic, the ship was brilliant, all the staff were very friendly and helpful, the food was excellent, we did not want to leave and wished we had been on the ship for longer.

The transfer service in both Chongqing and yichang was excellent and both the guides were very helpful.

China is a beautiful fascinating country and we hope we will be back soon. Thank you very much for all your help in arranging our cruise.

Best Regards

David

Hello Olivia

Thanks for your prompt service. Yes, everything worked very well and we had a good time. We had luck with the weather: two days ago we had sunshine and good conditions! Special thanks to Miss Ruska Atanasova for the excellet support and help she offered us. She did a very good job!

Right now we stay Yichang until Sunday before we go to Beijing.

Best regards and thanks again for all your support as well.

Werner + Lilli Hotan

Hi Wonder,

Sorry for the late reply, we just got back home.

I think your service was excellent. I want to thank you for organising the cruise for me, my husband and my father, we all had a wonderful time. I want to thank you also for arranging to have my father picked up from Chongqing airport by such a lovely guide. My father told me that she was punctual, very informative about Chongqing and China and she stayed with him until he checked into his hotel. This was a great relief for me as I was worried about him travelling on his own. The guide who collected us from Yichang after the cruise was also lovely, she made the drive from the port to the airport very interesting for us. She waited for us to check in at the airport and helped us order food.

Thank you for being so very polite and prompt to reply when I emailed you. Your English is very good.

We all enjoyed the cruise. The cabins were quite spacious and it was nice to have a balcony. The staff on the boat were all friendly and helpful.

I will recommend you and your company to any of my friends who travel to China.

Kind regards

Kathy

Dear Ian

Sorry for delay in sending this Email, We really enjoyed our time on our Yangtze River cruise with your company. The ship was lovely and the room very comfortable and luxurious. The food was good and all the staff very friendly and efficient. Jack, the ship's courier, was excellent, very friendly and more than helpful. We had a day tour of Chongqing and our guide, David, was excellent and very knowledgeable. The driver, although he didn't speak much English was good and very friendly. We would certainly recommend your company to our friends in the UK.

Kind Regards

Gordon Eite

Hi Olivia

Just to say thank you for your big help. Now we are back in Denmark after our vacation in China.

We have had a very nice time in China and our Yangtze Cruise was very nice and comfortable.

Once again thank you for your cooperation and best wishes.

Peter Andersen

Hi Wonder,

We have recommended you to many people and will continue to do so.

Our trip is proceeding excellently. Tomorrow evening a friend will pick us up and take us to dinner. We upgraded our room in the Intercontinental so that we get use of the pool, breakfast, afternoon tea, Happy Hour and internet, etc. The view across the river to the city is worth the extra just by itself.

It helps to have room in our plans so that today’s late flight (2h late) doesn’t matter, so we stay relaxed. We try to always have a “Plan B”, which means that if something doesn’t work out, then we will still be OK.

Ilga has chosen a couple of things to do in Shanghai from your list of suggestions.

All’s well.

John

Hi Isabel,

Just to let you know that all of the arrangements that you made for me went off like clockwork and everyone was very helpful and lovely.

Thank you so much for making my Yangtzse Cruis a worry free experience.

regards

Sylvia Scaglia

Hi Mr. Wonder Wang

I think your service and the cruise was very well organized. The quality of the local quides was excellent.The staff at the ship was very helpful and amazingly, talented. Their performances every night were at the professional level.

Thank you for your assistance

Yours sincerely

Benita and Lez Berelovich

Hi Wonder,

The cruise was perfect: wonderful ship, good food (children enjoyed also Chinese one, which it's unusual for them here in Shanghai) and nice people at the table.

1. Your service was perfect, too. You answered me immediately, answering to all my questions and explaining carefully different choices.

2. As I told before, cruise was perfect. Except for the fog the day we arrived at Three Gorges Dam. But nobody can do anything for it.

3. My son says he would have liked a ping pong table on the ship, but he enjoyed the swimming pool. Regarding Chongqing, we have been by ourselves in Ci qi kou village and in Three Gorges Museum. We liked a lot the museum and David showed us the new Science and Technologic Museum and the big music Hall. I think it can be very interesting for foreigners a city tour in this new area on the north site of the Jialing River.

Next time we will come to China (in 2016, I believe) I want to come to Chengdu to see panda reservoir and Budda. For sure I will ask you to organize our tour.

Best regards

Beatrice

HiTiger,

Thank you for all the organizing you did. Good job. All guides and drivers were very good. Mr Han was the best driver. Rocky, Helen, and Colleen were number one. I will recommend your services to anyone we talk to about Yangtze cruising. Enjoy the pictures.

Best regards,

Chris R

Hi Isabel

We have just arrived back in Seattle. We had a wonderful trip.

Our hotel in Shanghai was very nice. Very accommodating & room was especially nice the 3rd night following the Yangtze trip. The Yangtze cruise was very enjoyable. You have a beautiful country!

Helen, our guide in Shanghai was exceptional. Kitty, in Yichang was terrific as well. Thank you for your exceptional service & planning of our tour with Yangtze River Cruise & excursions in Shanghai!

Sincerely,

Laura & Robert Scharf

Hi Tiger,

First of all I would like to thank you and Anne very much for taking so good care of us in an unpleasant situation that was completely our fault! I had a wrong perception of the new 72 hour visa rule. Next time I will be better prepared and have my paperwork in order before heading for China.

We are very aware of, and appreciate very much your success in making possible at least a 24 hr stay and get the most  out of our short time in Guilin. We enjoyed very much the Li river boat trip as well as the bike tour with Anne. The setting is simply spectacular. 

Chengdu is definitely on my list of places I have to see, I am thinking about using one of my next Chongqing layovers to go there. Would be great if we can meet and have a chat then. Though I do not know when I will return to China - next month I am at vacation in Brazil, maybe June or July - I will definitely let you know.

All the best for you and thank you very much one more time.

PS: We departed Guangzhou very early this morning, flying westbound right over Guilin, but could not see anything on the ground - it was still dark & overcast, but a few minutes later we got a magnificent view of some spectacular mountains in neighbouring Yunnan province - I will attach some pic's on my next mail as well.

Best Regards,

Hagen

Hi Laura,

Well we totally enjoyed the river trip you arranged for us. Everything you advised us, and everything you recommended came true. If anyone from Aust. or nz wants a testimonial them, get them to email Sandra or me.

Thanks again.

Regards,

Leith & Sandy Michell

Hello Tiger!

Thank you for your contact and concern. I am now back in Sweden. I seem to have some kind of throat infection and it's taking a long time to get better. Hopefully now home I can rest better.

Yes, it was unfortunate that I got sick on the cruise and missed a little at the end. But I am very thankful for the care, concern and attention the crew gave me. They were really outstanding! And up till that last evening, I really did have a fantastic time on the cruise. It was amazing! Far better than my expectations! And certainly no need for you to apologize. I was very touched and impressed that you gave us a call when I was at the hospital. Thank you!

The nature scenery through the Three Gorges is breathtakingly beautiful! I'm so glad I've been able to see that! One of the most beautiful places in the world I've ever seen. And the cultural interest spots that we visited were fascinating, beautiful and fun. I took in two of the "extra" tours, so I really got to see a lot, which had been my hope. I was able to visit Fengdu, Shibaozhai Pagoda, BaideCheng and the little side river tour.

Shibaozhai was probably my favorite place! Really great! So beautiful and also historically interesting. Great experience climbing up the pagoda!

Just one question, I would love to express appreciation directly to the Victoria Jenna Crew. Is there an email I could write them a note?

Thanks again for your help, your concern and for handling this great experience for me. In spite of falling sick I was a very happy guest on the tour and I am truly glad I went!

Sincerely

Ronald Friend

Hi Ian,

We would lik to thank your company for looking after us from the first minute we enquired about the Yangtze Cruise. Your communication and customer service has been outstanding. Everything that we had included in our booking such as pick up and drop off all went according to plan. When we arrived at Chongqing train station the driver was there waiting for us, he waited with us until the bus turned up to take us to Fengdu (due to the water level being too low to leave from Chongqing). At Yichang when the cruise ended the driver was there as soon as the ship docked. Everything went smoothly.

Our general opinion of your company is that you know what you are doing, you know how to treat customers well and you know how to make sure you deliver on your customer service promises. We were very impressed with your Company, and in particular yourself Ian.

Again, thank you Ian for all your help and for your EXCEPTIONAL Customer Service, I would not only recommend your company but I would also yourself as the person to deal with for any assistance in for travel in China.

Thank you,

All the best,

Kind Regards,

Rachel Collins

Hi Olivia,

Thank you for your reply. All worked out well with our cruise and we enjoyed it very much. What a wonderful country China is and how pleasant and helpful many of the Chinese people are.

Thank you again.

John F Hayward

Dear Ian,

Yes, the arrangements are quite useful & easy and agent is willing to support and answer any query.

At the beginning I didn't have much confidence as the contact is based on internet, after the agent is supporting and giving the required information. I become full confident on the service I paid and I got the useful suggestion to plan my whole trip.

If my friend wants to come to China, I will recommend this service.

Thank you for your support.

Apiruk

Hi Olivia,

The cruise is great. Thank you for recommending Victoria cruises. The staff are very friendly and we are having a ball.

Yes you can use the photo if you like. I've also attached a couple of extra pictures you might enjoy. One is some scenery from on the cruise. Of course the really nice shots we took on our big camera, but this is a nice one I took this afternoon on my phone. The other is another one of Imy in your beautiful city of Chengdu.

Thanks,

Brad Lahy

Hello Mr. Wang,

Your service was very good.

Thank you very much for your help.

Alice

Hi Wonder,

You did a FANTASTIC job for us. You helped through all the flight changes, boat change, hotel arrangements in Yichang and transportation in Yichang. We loved the cruise, saw some wonderful sights, thought the hotel in Yichang was great and Flora and the drivers were very nice.

I have given your name to our son as he thinks the parents of one of his friends at the university in Chongqing will be coming over in July. I told him I thought they should contact only YOU.

Thank you for all your help.

Sue Acton

Hi wonder,

We had good time on our cruise, your service and accommodation were excellent , staffs and service were good. Thanks.

Dear Wonder Wang,

I´m sorry it took me so long to get back to you. I had a little problem with my laptop and could not access my e-mails until now that I got back from China and San Francisco.

Also regret I could not contact you while in Chengdu. I particularly enjoyed Chengdu, beautiful city.

As for the questions you ask:

1.- My opinion about your service is very good!!! I hope you can provide me with more services in the future such as a trip to Lhasa including not air from Chengdu but land, bus or train as I understand that part of the attraction is the land journey whereas from the plane you do not  see as much. The plane is much more comfortable and faster but you miss a great deal as compared to going by land.

2.- The Yang Tze river cruise was fine but not spectacular. Maybe this is due to the fact that a few months I did the LIN River in Guilin which is magnificent.

The ship, stateroom, dining room and meals were OK. The cruise Director, a fine German lady did a wonderful job with very personal attention to me and other westerners.

As for the rest of the trip I attended the DOMOTEX Fair in Shanghai where I had a wonderful time since I was able to meet with relatives.

Hope we can be in touch for future arrangements. I also intend to go to Mongolia and wonder if it would be easier to get the visa in China a few days before flying to Ulan Bator or taking the train from Beijing.

Thank you again for your excellent assistance.

hi tiger,

on my way to shanghai now. i spent the day in yichang. 

overall the tour was wonderful. can't share the photos just yet as they are on my camera and i can't download until i have a computer, not just an ipad. 

the gorges are the highlight of course. that is what was most interesting. all was very good. wonderful crew! very friendly.

best,

alan 

Hi Laura,

I just wanted to send you a wee note now that we are back in Malaysia to say thank you to you and your company for all the organisation and expertise that made our trip to China truly amazing. I would give your company details to anyone else thinking of going to China - we stayed in the best hotels and everything was made so easy for us.

Many thank.

Dawn Charlton-Strang

Hi Tiger,

Glad you liked the chocolate.

We had a wonderful trip. Thank you so much!  We loved our tour guide, Sarah! 

Everything was fantastic!!!  Will send some pictures later in the week or early next week. Thank you again for everything!!!  The whole trip was just perfect!!!

Mitzi

Hi Wonder,

Thank you very much.

Yes, century cruises did inform us. Thank you, David was waitig for us at the bus and assisted us to the station. He was most kind. He also refunded the rmb 200. Thank you. Once again, thank you for all your assistance.

We are having a very good holiday.

Kind regards

Ry no & San dy

Hi Isabel,

Thank you for your email.

Everything is ok. We enjoy our trip.

Our guide yesterday, jenny, was great. And the guide who organized our train tickets in beijing was great, too.Thank you very much for that.

Whats about the ship and the pier in chingquing? Does something change?

Kind regards

Andrea

Hallo Tiger,

The cruise was beautiful and everything went well, I could not contact you on the cruise because there was no connection.

Tomorrow I go back to Italy and I'll send photos with great pleasure. The guidance of Chongqing has been very good so thanks for everything. we feel the next time I'm in China.

Ciao gennaro

Hi Ian,

The trip on the Yangtze was great, the food was excellent, the crew were enthusiastic & welcoming & Amy the river guide was very helpful. Please pass our compliments on to Captain Li.  

Rod & Farhiyo

Thank you Wonder.

The cruise was very nice.

Thank you for your help and service.

Best regards

Laura

Helou Tiger,

How are you?

Cruise was great! Food was good and staff was kind. Little excursions that include in prise were nice. Everything went well, so thank you also!

Yes, we are in Chongqing now and everything is fine! I miss fresh air littlebit, but otherwise I like this city. Today we visited in Ciqikou and tomorrow we are going to the zoo and to the peoples hall. I'll send pictures to you when I get home and nearby my computer.

Best wishes,

Tiina

Dear Tiger,

Happy New Year. Thanks Tiger for helping us in booking the cruise. It was fantastic. We are really enjoy. My parents are very happy. They amaze with development in China and spectacular spots in three gorge and dam. Unfortunately we could not pass the ship lock.

Thanks again. I will recommend the cruise to my friend. I am in Shanghai now.

Best Regards,

Grace and fam.

Dear Mr. Wonder Wang,

first of all, let me state that the trip was really worth the money.

Ship was five star, accommodation in the cabin was excellent, food was variable. One small point, when having lunch or dinner in floor 6 of Victoria Anna there was only Coke, Sprite or water available followed later by coffee.

This was because the bar is on floor 5. However a Westerner is used to choose alcoholic beverages during lunch or dinner like beer or wine etc.

Regards.

Norbert Quinkert

So sorry wonder wang I'm traveling so email hasn't been easy!

Cruise was just fantastic, thanks for checking in. Did you need me to fill anything out as a review? I did complete one on the ship.

Thanks kindly for all your help. You made our stay in china much easier.

Merry Christmas

Viks

Good day Tiger

On behalf of my wife I would like to thank you for the wonderful trip on the boat and the excellent service she received from the staff on the Century Sun cruise ship. She had a great experience and will remember it for a very long time.

I also would like to thank you for your professional service and I will recommend your tour services to my friends and business partners for the future.

Regards

Anton and Marita Rademeyer

Hello Bruce,

Just to let you know we have returned to Australia today.

Thank you for your excellent arrangements - everything went exactly to plan and all your guides were interesting and great fun.

The cruise on the Victoria Anna was most memorable.

Will contact you the next time we come to China.

Regards,

Peter

Dear LAURA,

THANK YOU.....THANK YOU. Our trip to visit your wonderful country could not have been better! It was amazing and perfectly planned. I cannot thank you enough. When I landed in Shanghai, I walked out to be greeted by Freank, Steve, and Elliot.

Every guide you arranged for us was there waiting to greet us and could not have been more organized, knowledgeable, and friendly. Mr. Frank in Shanghai was so informative and kind, Fay in Yichang was very helpful and lovely. Charlie in Chongqing was great at showing us the Pandas and an old street where we experienced wonderful vendor food from the stalls. In Xian, Jenny was outstanding, she was a treasure, showing us a marvelous feeling of that wonderful city and theTerracotta warriors. Lisa,who met us in Beijing at the hotel was very very good also. We saw alot in one short day in Beijing.

This is the first letter I have ever written regarding travel planning. You have been amazing. I feel as if you are a family friend and I will never forget your thoughtfulness.

Please let me know how to contact your employer so that I can inform them about your excellence. I will recommend you and your agency to anyone I know who plans to travel to China.

Also, our trip on the Century Legend was perfect in every way.The scenery, the ship and the crew were outstanding. I have been on many cruises and this was a wonderful experience, Elliot celebrated his 18th birthday with a great birthday cake and singing by the entire crew and all the passengers. He will never forget it.

Thank you again. If you ever come to California please contact Steve and me.

With Warmest Regards and Appreciation,

Barbara, Steven and Elliot

Hello Ian,

The trip was very very nice!!! We had a lot of fun!!! We all love China!!!

 The answers to your questions:

 1.   How about your tour arrangements?   Very good

2.   Are you willing to recommend our service to those who would like to come to China ? Of course!!

3.  Your general opinion on us?  Very kind, and quick answers to all my information requirements.

4. What will be your suggestions regarding how to improve our services? Everithing was excelent!! But we didn't have the oportunity to meet you!!

Thank you very much for all your help, and hopping to go back to China soon!!!!

María Consuelo Bencomo

Hi Ian!

Sorry i forgot to reply this email..so busy after the holiday...

1. Great! Better than we expected, u upgraded our rooms for free. And its was so good. And Terry, the ship guide, (he took care of everything) even provide us with an english seaking tour guide.

2. Actually the reason i remember to reply this email because im about to forward ur email to my friend. So yes! Difenitely.

3. Fantastic! Oh and my dad got a special treatment for his birthday and he loves it.

So thank you Ian! For a very memorable journey..

Regards,

Olga Lydia

Hello Tiger,

Victoria cruise Jenna is a very good boat. l was enjoy on my trip. Cabin was very good. Not a lot of people on this trip ( less than 90 )

One day a little bit foggy but the passage of 3 gorges was sunny...

I am on Yichang for 2 days and follow my trip on Guilin...

Regards

G. Derlot

Hi Tiger,

You said it in the best possible way: fabulous! And this includes your service and the friendliness and determination of your partners on location: the crew at Selina Victoria, the pickup & transport at the ship and transfer to the airport as well as the flight back to Chongquing: everything happend as planned, and more than that - always with a smile on top. Thanks for such great performance on such short notice!

Fabulous as well the Three Gorges Cruise - really impressive, and on top of that all - we were more than lucky with the weather as well.

So - a big compliment to you, Laura, Coline and all your team. I travel permanently & see a lot - you definitely should be proud of your work! Cheers and see you another time!

Yours,

Hagen

"Ni hao" May Deng!

Very happy with the service from you "xiexie".

Very happy with the cruise.

Last but not least - very happy with China, everyone was very friendly and very helpfull (even when we could not communicate in the same language)

I will recommend you to anyone I know traveling to china.

Regards,

Dear Wonder Wang Consultant,

Many thanks for all your organisation in getting us on the Yangtze Cruise aboard Yangtze 2.

Your frequent correspondence with me right up to the day before the cruise (to tell us the actual pier we had to use) made life very easy.

The cruise was exciting and as the lady cruse director who looked after us and 6 other Westerners was delightful. We were kept well informed of on-board and on-shore happenings but not overwhelmed with too much talk or information.

All meals were excellent with a fine blend of Asian and Western food. The only suggestion I have in regards to meals is that Westerners really like coffee with all meals, not just breakfast.

I have already praised your own service to many friends and hopefully one day they will seek your services.

Once again, many thanks. 

Kenneth

Wonder,

Our tour arrangements were perfect. Anything we asked for was done very quickly. The whole process was so easy and the service was prompt and friendly. We also do not speak Chinese, you spoke and understood English helped greatly.

We would definitely recommend the service and if the need arises would be very happy to organize any required tours with your service.

Wonder thank you for everything, If we need any other tours in China I will let you know. Much appreciated.

Jillian Pieper

Hei Laura,

The cruise was great. We loved it. We were upgraded to a junior suite which was a nice surprise. We also had very good company in the dining room. We were seated with 6 Australians and we had a wonderful time together.

And the boat itself was really nice. The staff extremely helpful and friendly. The food was excellent. The river guide Aaron was very good.

So, a big big thank you to you, Laura, for all you help. 

Best regards,

Jill

Hi Laura,

Yes, we had a great trip! The cruise was fantastic!  It was such a nice ship, the people were so nice and helpful, the food was great, the entertainment was outstanding, and the tours very interesting.  Every staff member on that ship knew our little 3yr old granddaughter Lucy (blond curly hair) by name.  It is a little scary to put down money for cruise and transfers when you really have no idea what you are getting in to, but all transfers worked perfectly, and I just can’t say enough about the ship Jenna.  It was beautiful, and the staff so gracious.  We have been on several large ocean cruises, and were just amazed to see that the quality of this cruise was every bit as great as those cruises were. The Yangtze river is an amazing experience also.

Thank you for all your help. So I just want you to know that if you need a reference, I would be happy for you to give my email to someone who is worried and doesn’t know what they are getting into, and I could tell them that it all worked out great, and it is totally worth it.

We found that we were a pretty rare site in China, two Americans who are not on a formal tour-just kind of did it on our own-made our own in country plane reservations and hotel reservations on the internet, and it all worked out.  Having the names of the hotels in Chinese really helped so we could show them to the taxi drivers.  When we went to restaurants, we picked restaurants that had pictures so we could point to what we wanted. You have an amazing country, Laura, and even though your culture is vastly different from ours, we loved learning about it.  

Again, thanks for all your help! 

Evelyn

Thanks, May. The trip you had organised for us was excellent and very professional. The personal services your guides provided were really great.

I will have no problem recommending your company to my friends.

Regards,

Subhash Dang

Dear May,

We safely returned to Germany last weekend.

The cruise was very beautiful as the whole trip to your great country. We got so many impreasions that we first have to review all the pictures to catch all what we saw.

Of course I awill recommand you to everybody travel to China. Maybe I will come back for tourism as well and you could arrange a tour for us.

Stay in touch.

Kind regards,

Klaus Köppel

Hello Bruce,

On behalf of Tony and Fran Reina I would like to thank you for organizing such a comprehensive and informative tour for the 10 of us. Your drivers were such welcomed faces at each stop. We could not have done the distance without them. 

Every guide did you proud! We, personally, have come away with such warm thoughts of China and her people.  I found a 'humour' and attitude to learn from and have a memory of warmth to carry inside and to inspire me well into my 'old' age. 

Another journey would be a further delight.  We have our photos, but for our family, they will have to have their own journey at some time!  We have your contact when their time comes.

Once again, thank you for making our experience so relaxed and so possible.

Kind regards to you and your team,

Fran and Tony Reina

Hello Tiger,
 
Thanks for your message.
 
The cruise was lovely. We enjoyed very much our time on the boat.
 
We want to thank you for your attention. We won't hesitate to recommend you to our friends if they are even coming to China and want to do the Yangtze cruise.
 
Have a nice day!
 
Ernesto

Hello Ian,

Yesterday we returned to Sydney after a wonderful trip through China and then by train from Beijing to Xian and on along the Silk Road into Central Asia and finally to Moscow. 12,000 kms by train !

The Yangtze cruise that you arranged for us on Yangtze Explorer was excellent. We were transferred from plane to ship most efficiently with a very good guide and then the same to the airport at Yichang. The Three Gorges cruise was a most interesting experience with such beautiful scenery and we loved the boat. We will certainly recommend your company to anyone wishing to travel in China.

Many thanks for your interest and efficiency

Regards Sandy and Malcolm McLachlan

Hi Ian,

We had a fabulous trip!! The hotel arrangements you made and the tour guides/drivers were excellent. I have been contacted already by several of my friends who want to travel to China and I will recommend your company to them.

Here are my suggestions on the trip:

1. Hotel arrangements - Pleased will all the hotels, especially the Shangri-La Hotel in Suzhou. All hotel choices were excellent.

2. Guides - The best guides we had in order of English usage, knowledge of sites we traveled to and overall attitude in preference order are Darcy in Shanghai and water towns, Earnest in Xian, Linda in Beijing.

3. Drivers (all locations) Your drivers are amazing!! Traffic in China is scary. No one in the US should try to drive on their own in China. Your drivers went through major traffic congestion, especially on National Day, and safely got us to our destination.

4. Breakfast and lunch. All the breakfasts were excellent. The excellent hotels that were selected had a wide variety of western and Chinese food options.

Overall, we were exceptionally pleased with your service and would recommend your company to others. Thank you for a wonderful China adventure.

Linda Martin

Good day Bruce,

Back from china now and getting back to a normal working routine. The cruise was very good, great scenery and a good mix of people on board, locals and o/s. Everything worked out pretty well,and I would recommend it to anyone.

Thanks again,

Luke

Hi Bruce,

I am in Shanghai. I am flying home tomorrow.

I have had a wonderful trip and a wonderful time. I thank you so very much. I could never have gone on this trip without your help. I have traveled a lot but very few people speak english in China. The guides were all great. When you don't know where to go it is nerve racking to try to figuer out what to do. Without laying this out I would never have made it back. I wish there was something I could do for you to thank you. I hope in your future the universe smiles on you and fills you life with good luck. I am going to miss e mailing you! Thanks again.

Sincerely,

Diane

Hello May,

Wonderful time in China but the best was Yantsé river cruise on Victoria Anna. Fantastic cruise. They just refurbished the boat last winter. It was like brand new. Nice room, excellent food, good entertainment, friendly staff, nice view and good excursions. Not many passengers on that trip, about 100 friendly passengers. We got along with everyone. We had so much fun.

Your driver took a good care of us in Yichang and we even met one of your friend who brought us around the city during our waiting before boarding.

Thank you for your help. You were very efficient and reliable. We recommend your agency to everybody.

We will contact you for future trip, probably Tibet trip.

God bless you

Lucie and Bertin

Hi Ian,

 We enjoyed our trip very much. Here is some feedback.

1. How about your tour arrangements?
Everything went according to plan and there were no bad surprises. The staff on the boat were very friendly and helpful, and gave us excellent service and support.

2. Are you willing to recommend our service to those who would like to come to China ?
Yes, your service was very good. Payment was easy and secure, and your response time was very fast.

3. Your general opinion on us?
I think you run a good business and will definitely use you again when I visit China.

4. What will be your suggestions regarding how to improve our services?
Everything went fine, so I have no suggestions. You did a great job for us.

Best regards,

Donald Beau Brummel

Hello Ian,

Yes, everything was good and I enjoyed the Century Paragon cruise. I fly home on Friday and when I am at home I will send you my response to your comment. Your service was excellent and I thank you personally for your efforts on my behalf.

Hello Bruce,

Our Yangtse Trip was beautiful...

So i want to to the same next year in august (2014) but from Chongqing to Shanghai when you have more information, please tell me, i will book in spring 2014.

Best regards

Karl H. Eder

Dear May,

The Cruises was perfect. I will give you more comments if we come back in Germany. Now we are in Guilin for some days and some in Hainan and Another two days in Shanghai.

China and the Chinese people are wonderful so frendly. We had many contacts.

Best regards,

Wolfgang

Hi Ian,

Thank you for putting our Yangtse cruise etc. together for Tricia and I. All your arrangements were on time and as promised. We enjoyed our river trips and your guides were excellent.

A special mention re "Frank" in Shanghai. He went over and above what was required of him, and would highly recommend him to anyone wanting a good look at Shanghai.

Once again our sincere thanks,

Allan & Tricia

Dear Jessie,

I felt it necessary to email you regarding one of your customer service employees within Yangtze river cruise company.

Due to the fact that I myself am in business, I feel that when my staff preform outstandingly they should be recognised.

The gentleman in question is Mr Tiger Wei, I have been dealing with Mr Wei over the last couple of weeks to which nothing has been too much trouble for him no mater how menial some of my queries have been.

Mr Wei has been nothing but extremely prompt in answering my queries, very professional and I feel has gone over and above the call of duty. I feel Mr Wei should be recognised for his 100 % work ethic and is an asset to your company.

As previously mentioned being in business when you have such an outstanding employee  this should not go unnoticed.

Due to the fact that Mr Wei  preformed in such a manner I then preceeded to book other aspects of my trip through him.

Mr Wei is a valuable employee and I feel will go very far in your company, congratulations to Mr Wei and to Bamboo tours for employing such a professional.

Kind Regards

Mrs Jennifer Nassaris

Adelaide, AUSTRALIA

Dear Laura,

Thank you for organizing our trip. Overall it was enjoyable. The cruise was overbooked with over 400 passengers and lots of children!!

The ship Century Paragon was great. Clean, new, lovely rooms, smooth and quiet cruising. Appreciated ship hotel manager Ian upgrading us to the executive floors when we checked in as lower floors were a little noisy. Enjoyed eating in the pavilion restaurant - on 6th floor- quiet, good view, good service. Initially there were complimentary tea coffee snacks in the floor 5 VIP lounge made available but it was removed after the second day. Only after we questioned the owner David( who was onboard training the management staff) did he inform us that we could get complimentary coffee from the bar.

Meals were good - breakfast was our family favorite as there was an eggs kitchen. Buffet style - caters more for the local tastebuds. Good salad and fruit selection. Overall good meals and well presented.

Upon arrival in Yichang. We were warmly greeted by Fay and brought us to a silk embroidery museum to browse and purchase works. She also took us to the Fengshui place where our zodiacs and fortunes were told to us. Our kids found that particularly fun.

Cruise crew was accommodating and special thanks to Ruska and Dexter to ensure announcements were made in both English and mandarin.

Particularly enjoyed the lesser three gorges excursion.

Best Wishes

Mary

Dear May,

We have just came back to Shanghai, the all tour went on very well.

We are satisfied because it was well organized and the visited sites very interesting. The guides were friendly and very professilonal.

We will surely recommend your travel agency to our friends and if we have another chance to come to China, we surely contact you again.

Thank you for your service again!

Best Regards,

Francesco and Lucia

Hi Tiger,

The cruise ended this morning. Yes, we had a great time, it was indeed a memorable cruise. I am so glad to have taken up stream instead of downstream. It was much more relaxing and enjoyable.

The weather was great except that we did not go to the white emperor city as it was raining. Ghost city was a bit of a challenge because of the steps up. My 70+ years old parents had to go slow, plus the heat was almost unbearable. However, we were rewarded with nice view of the city. We also tried various speciality dishes along the different stops.

We really enjoyed the holiday.Thank you once again for all your arrangements. We managed to get the right side room and our cabin, being on the top deck, we had a sun roof too !

You have been a great help !

With best wishes,

Wan li

Dear Judy,

We had a wonderful vacation and the ship was very nice. Thanks a lot for all the arrangements and care you took.

It was a great service. If you want us to write any recommendation for you – we shall be happy to do so.

Thanks

Nilima

Hi Laura,

Just wanted to thank you for everything you did for our trip. We loved the cruise and are now back home in England after our 4 week Chinese adventure.

Kind regards

Genevieve

Ho May,

Our China tour is ending and it was a really full immersion We want thanks you for all so kind assistance, I’ve already given your name to two my French friends......May be' on the next future they can ask the services of your agency.....

Goodbye

Piero and Graziella

Judy,

We had a wonderful tour.

But mostly, I want to thank you for all of your help and advice beyond the tour. You really helped make our vacation a huge success.

Pamela A. Weaver Ph.D.

Ian, we arrived in Hong Kong last evening, and we would like to thank you very much for all the hard work you have done for us, for this trip.

We have had a wonderful experience of China, seen so many places and things of interest, and we have found the Chinese people so very friendly, children who would come up to Lindsay especially ( a big "foreigner"), and say hello, no doubt trying out their English!. This pleased us greatly, and we had many photos taken!

So please do accept our thanks

Kind regards

Lesley and Lindsay

Dear Bruce,

We are back from a very enjoyable holiday in China and I just wanted to thank you and your excellent team and all the arrangements that you put in place for this itinerary.

The only part of the itinerary which was not good was Day 1 of the cruise when we were taken to " Fairy Mountain". We had to sit in a coach for 2.5 hours each way ( 5 hours total) to get to Fairy Mountain and when we got there was not much to see for foreign tourists but we appreciate that this may have great significance for the Chinese tourists. However overall the itinerary was very good.

Please convey our especial thanks to your tour guides who were all very professional and looked after us very well. So please send thanks to:
Lisa in Beijing
Ernest in Xian
Oliver in Chongqing
Fay in Yichang (very brief time with her)
Helen in Shanghai

Kind Regards

Cedric

Hi May,

We have already Made the cruise and the Yellow mountains with a very good guide Steve that help us on a full day of heavy rain, now we are in Guilin, where i'm come back for show Li River to my wife.

We have seen on tv that in Chengdu there was a overcast, it's all ok for you? Not always it's possible use wifi in China, but at Sheraton we can, so i write you.

Sincerely,

Piero

Hi Judy,

I'm sorry for the late reply to your email (I have been quite busy since returning). We had a wonderful time, all the tour arrangements worked well and the guides and accommodation were first class. From the point of view of Australians travelling I think we would have preferred to have our guide's tips included in the price (maybe two prices could be listed), as some of our guides we had for a shorter time and it was a little difficult to work out what we should pay.

All in all, the tours and arrangements were great and I am only too happy to recommend your company to your future clients. Thank you Judy, for all your good work.

Kindest Regards Ian Smith and Rodney Ward

Dear May,

Thank you very very much! Everything was great. We had a fantastic journey. The ship was wonderfull, staff great, good food, excursions was great. And also weather was great.

We are planning already our next trip to China....

Best Regards

Riina & Annina

Hi Ian,

We had the most wonderful holiday. We would certainly recommend your company to our friends.

We loved the tour and our guides were fantastic, all helped to share their part of China with us and gave us more than we expected. We really enjoyed the Great Wall and the other sights of Beijing. Sophia was very pleasant and helpful and put in some long days with us to make sure we saw everything, her english was excellent.

David was also terrific and we had a great day in Xian seeing the Terracotta Warriors and we enjoyed our bike ride around the city wall and the other sights.

We really enyoyed cruising the Yangtze River on the Century Legend. The boat was absolutely beautiful, so new and fresh. We also enjoyed the shore excursions, especially the sampan ride and the vibrant Kitty Meow, the guide for our group. The staff on the boat were friendly and looked after us so well and the food was hen hao.

We finished our tour with a terrific tour of Shanghai and our guide Caroline was excellent, a lot of fun and she looked after us really well. The hotels were all top class and the breakfasts excellent. All the hotels were in good locations and the included meals were very nice.

We booked the Yangtze River Tour using the internet and I must admit that we didn't really know much about your company and the Travel Agent in Australia told us to be careful as the standard may not be what we would expect, however, the tour exceeded our expectations by far and we would recommend a private tour by Yangtzi River Cruises for visitors to China.

Thankyou Ian very much for a wonderful experience.

Xiexie

Janne and Jeff Griffith

Good evening May,

I wanted to let you know that we really enjoy our time in China and that you have a very beautiful country. Also I would like to thank you for all of your help to organise the trip. You did a great job.

Last but not least, I would like to tell you that all the people at the cruise were very nice and helpful to us. Food was great and they made us to have a great time aboard and on tour.

Thank you very much for everything. I will recommend you to all my friends who plan to visit China in the foreseeable future.

Kind regards,

Francisco and Valeria

PS: I have attached a couple of pictures as promised.

Hi Judy,

We are having a great time on our tour. Everything has been well organized and the accommodation, tour guides and drivers have been first rate!

Kindest Regards

Ian and Rod

Hi May,

We have arrived back home to England from our trip to China.

We very much enjoyed our Yangtze cruise that was organised by yourself. We were a little disappointed that you didn’t inform us that the cruise wouldn’t start from Chongqing though. We had to call the boat and speak to Penny to find out that we needed to get a bus to where the boat actually was docked. It could have saved some stress if we had known.

We would like to say a massive thank you to your colleague Fay in Yichang. She was extremely helpful when our flight was cancelled from Yichang. She took us to some of the local tourist sites, for dinner and then booked us a hotel when we knew our flight was finally cancelled. She also made sure we were able to get the train to Shanghai the next morning.

If I know anyone who is planning to travel to China I shall be sure to recommend your services.

Thanks

Matthew

Thankyou Ian.

Our guide has told us of the change in flights. We are having a wonderful holiday and our guide Sophia is terrific, we are very pleased to have her show us around. We have enjoyed Beijing and look forward to the rest of the tour.

Regards

Janne

Hello May,

ni hao ma? I do hope you are well.

I love China! I had a wonderful time. And you were the person who created it for me. I cannot thank you enough.

However, I want to try. Please, if you can, send me a private address in order that I can send you a small present as a way of showing you how much I am grateful to you for making my trip so good.

I was very happy to say 'thank you' to my drivers and guides but it was you who did the most for me.

I am thinking of having another holiday in China in October. Maybe Xian (the terracotta warriors). I thought I might combine that with a visit to your town (travel by train to see a bit more of China) There, I would very much like to meet you and show you how much Chinese I have learnt!

If I came for a total of 8-10 days, maybe you could advise how best to spend my time in China again.

I am certainly planning to return next year, with - I hope - some of my family; this time for around three weeks - visit Tibet perhaps, but still have another river trip as well!

Please please, allow me to keep in contact with you. you are my incentive to learn Chinese and to learn Chinese history and culture - I am already reading the history and learning the characters.

We have never met I have never seen you yet I think of you as a friend and I never like to lose friends, they are too precious.

I took lots of pictures - which impressed my wife and daughter. I send you some. I also took lots of video which had better results. Again, if you allow me a private address I will send you a DVD of the results.

Whatever happens, always take care May,do look after yourself!

Geoff

Hi Bruce,

Yes - returned home safely. It has been rather hectic. You have just beaten me to it - I was going to email a thank you to you today.

"We had a fantastic private tour which was very professionally planned and executed by you and your appointed guides and drivers. We had many internal flights, pickups and guided tours which all went smoothly and on time. At no time did we have to look for our guide. It was a lovely balanced tour which, as we requested, included a few days with the accent on wildlife and birdwatching on the Tibetan Plateau area near Xining. At our request we wanted to slightly alter the itinerary for this section which was done with flexibility and ease by our guide Chris Pei, who was excellent and knowlegable about wildlife sites in  this area. Many thanks again for all your efforts pre and during our wonderful tour. We certainly recommend you and your company to future customers".

If you wish you have our permission to include this recommendation on your website. Do you operate in other countries in the China region?

Best wishes

Roger & Julia

Hi Judy

We finally reached home after flying tirelessly on a midnight flight from Chengdu to KL and transit back to my hometown Sandakan.

Thank You once again to have made our trip in Sichuan and the Yangtze River Cruise a success and a pleasant holidays for us.

1. The Cruise Ship Anna is satisfactory both comfort, meals and entertainments.
2. The purchasing of the High speed train tickets from Guangzhou to Wuhan and from Chongqing to Chengdu were well arranged.
3. The transports in Wuhan to Yichang / Chongqing and Chengdu are acceptable.
4. The most friendly driver and helpful is Mr. Shim from Chongqing whom we appreciate.
5. The driver Mr. Liang from Wuhan to Yichang is acceptable.

Our holidays in China may not have been fun, satisfactory and a success without your corporation in all the arrangement and bookings.

I am looking forward to working with you for more of our trips and holidays arrangement in China in due course.

Regards

Philip Wu   

Hi Shirley,

Just to let you know how much I enjoyed my recent Yangtze River cruise on the 'President Prime'.

The boat was really excellent - fantastic staff - and the all the other arrangements that you made, i.e. flight, transport and guides, Yichang hotel and train back to Shanghai worked out very well.

I found the guides to be essential as there were a number of changes made, particularly the boat departing from Feng Du instead of Chongqing.

I really could not have done this trip without you, especially at such short notice, so thanks very much for your efforts in making this possible.

Sincerely,

Laurence

Hi Bruce,

I am in Yichang airport waiting for the flight back to Beijing. Fantastic cruise and all went well with no problems after the change in embarkation locations. And that gave me the opportunity to meet some great people from New Zealand on the bus. Many thanks and look for my review on Trip Advisor.

Hi Ian,

Just wanted to follow up with you and say what a wonderful cruise the Yangtze was. The boat was beautiful and my fears were allayed when we got to our room and we had our own bathroom and balcony (as you said we would). Being a new ship everything was lovely. Some of the scenery through the gorges was spectacular.

Also we managed to make our train/plane connections following the cruise.

Thanks again for your assistance in arranging this trip for us at short notice.

Kind regards

Gaynor

Hello Bruce,

Although Ellen and I never had the pleasure of meeting you, please know that you made our trip to China most enjoyable and we will certainly recommend you to any of our friends who may be traveling to China.

Thank you again,

Alex and Ellen Tuyahov

Hi Bruce,

Lucy and I also have the highest praise for you and the quality of your network. Your ability to adjust to the events that occurred were excellent and kept us on track. Also all your support and flexibility during the planning process was as exceptional as the execution of the trip. We will also recommend you when the opportunity arises.

Cheers

Andrew and Lucy

Hi Bruce,

As we discussed in Chengdu, please add the endorsement of Arlene and I to that of Renier and Millene. You smoothed the way for us throughout our China visit.

Many thanks,

Jim and Arlene

Good afternoon Bruce,

We are back in South Africa after a most enjoyable trip to China, everything went without a hitch. Thank you for your contribution and all the support at various stages, we will most definitely recommend you to all our friends and associates and again make use of you, if we have the good fortune of returning again.

Thank you again, your service and response was top class!!

Renier and Millene

Hi Bruce,

Thanks for all your help in making our arrangements. Having a great time. Liu is a very good guide and a nice guy. Off to Great Wall tomorrow. 

Best wishes

Roger & Julia

Hello May,

Greetings from France. Thank You for your mail. Here are just a few photos - we have plenty!

Yes - we really enjoyed the Cruise and your Country China - we may consider a trip to Tibet?

Thanks for your help, May

Best Regards

Cheers

Tim

Dear Laura,

I have had 3 very successful days of touring in Beijing and am now in Qinhuangdao.

Best regards,

Ulick.

Dear Ms Zhou,

I just want to thank you for your help in getting us on the Victoria cruise down the Yantze river. It was a delightful trip as was interacting with you.

Sincerely,

Ernst Nilsson Ph.D.M

Hi Ian,

A very quick email – we are back in Australia, arriving home from China yesterday.

Everything was great, we all had a WONDERFUL time – thank you so much for organising things.

What is the name of the website that I can go in and comment about the service which you provided?

Many Thanks

Jan

Hi May,

We enjoyed the cruise. We are in Yangtze Island Hotel Chongqing now. Everything is fine. We go to Shanghai tomorrow. Thank you for your service. We will recommend you to our friends and family. Thanks again. Bye.

Leow Woon Kong

Hi Laura,

The cruise was very nice. We're quite happy with the experience. Thanks for all your help.

Regards,

Michael

Hi Laura,

We are fine thanks, now back in Beijing. We hope that you have not been affected by the recent earthquake.

It was lovely to meet you in Chengdu, and of course our excellent guide Jerry. We enjoyed the river cruise very much and must say that everything that you arranged for us was excellent.

Best regards,

David and Gina

Hi Jessie,

Alas, we are back in Ottawa and simply wish we were still travelling in China and Thailand where we had such a fabulous holiday!

I sent you some comments on the trip arrangements you so kindly made for the four of us. I am definitely keeping your name on file and would certainly recommend your services to anyone in the future. Would you mind very much sending me exact name of your company and website and bus email so I also have this on file?

Sincerely and all the best,

Pierrette

Dear Judy,

Thank you so much for all of the help you gave us in organising our trip to China. We had a brilliant time and would thoroughly recommend you and your agency to others.

All of the arrangements you made for us worked out. All of our flights left on time and our train tickets were at the apartment in Xi'an as planned. Our guide, Shirley, met us in Yichang. We would recommend Shirley to others too and we had a lovely afternoon in the city prior to our transfer to our cruise. If you would like me to post a review on Trip Advisor for you, I would be glad to do so, if you send me the link.

With thanks again for all of your help. Much appreciated.

Thank you.

Simon and Helen Edwards

Hi Bruce,

The cruise was good, all things considered. As you know, the ship was not able to leave from Chongqing due to low water conditions, and we had to be sent by bus to another location, which was not so convenient. Then at the other end the wind was too high for the ship to enter the locks at the dam, so we had to be bused again, which meant getting ready to leave the ship in a hurry.  Neither situation was desirable, but I understand that they were both beyond the control of the cruise company!  The cruise was otherwise good.

More important to me was the personal service you provided, which was truly excellent. You took good care of me from the beginning, with helpful information and prompt attention to my needs.  I was particularly appreciative of the train information and booking of the several trains required for my trip.  I was able to get all tickets printed out at a facility in Shanghai (as you said I could do), and it was really great to have the tickets in hand for each trip in advance.  

I would certainly recommend to anyone that they use your company for any travel plans in China.

Thank you so much for your help.

Loren Vinson 

Dear Shirley,

Thanks so much for all your help -- the Yangtze River cruise was wonderful, as was our entire trip to China!

Sincerely,

Lori

Dear May,

I would like to say a big thankyou for all your organizing for our recent Yangzi Cruise and other land tours. We were very pleased with everything and will certainly recommend you and the company to our friends.

Paul and Janefrey loved the time they spent at Xian and they said Jenny and the driver were excellent.

Many thanks once again for all your excellent planning.

Regards

Linda, Graham, Janefrey and Paul

Hi Laura,

We are back in australia. Thank you for your efficiency in dealing with our travel plans. The cruise was great - we enjoyed it.

We will certainly be in contact with you for assistance when we get back to china. We thought you were very helpful and a credit to your company. Thanks once again.

Douglas

Hi Judy,

We booked a cruise on the Century Diamond through them last November and were very satisfied. The tour operator was Judy Chen, who was highly responsive in answering questions via email in the weeks leading up to the cruise, as well as a telephone inquiry that we made while in China a few days before we boarded.

So far as I could determine all passegers on the ship received identical service, directly from the staff of the Century Diamond.

Dear May,

Thank for your great support and help, we had a wonderful trip on the Yangtze and everything worked out fine!

We will be more than happy to recommend you to friends travelling to China and looking for accommodations on a Cruise Ship along the Yangtze and in other cities!

Thanks again and best regards from Germany,

Martin

Hi Jessie,

This thank you note is long overdue. I intended to email you earlier but had been too busy ,getting caught up with work ,and the general routine of day to day living.

Thank you very much for all you did to help organise the tours for us. The trip was great and all the hotels live up to expectation. I must thank you for your kindness, helpfulness and patience, and for going out of your ways to help out especially booking the Chongqing hotel at the last minute for my older daughter. I have been talking a lot about you since our return to our friends and workmates.

I wish you all the best and may the new year brings you lots of good luck and great fortune.

Cong Xi Fa Cai

Mary Looi

Hi Ian,

We had an absolutely wonderful time in China, all the guides were amazing & we thoroughly enjoyed ourselves. We particularly loved our guide in Xian, her name was Winnie. She was so passionate about her knowledge of Xian & all the history it was very refreshing & lovely to have such a great person to tell us all about the Terracotta warriors etc. Me & my family would like to thank yangtze-river-cruises.com for tailoring a family vacation we will never forget.

Thank you so much!

Dear Laura,

Thank you for all your arrangements. Everything worked fine and we had a lovely time. I will be glad to recommend you to others.

Best Regards.

Dear Bruce,

The cruise is indeed very pleasant. The river sets its own pace, which in turn influences our own sense of time. The staffs on board are great, service minded and very attentive. The food is also very good. Several days need us to cover distance but the time passes with on board distractions and lectures which are very informative.

Good morning Laura,

I just wanted to say thank you very much for all your assistance in organising our cruise Victoria Sophia.

You were fantastic and provided us with all the information we needed. Everything you organized went according to plan. I would highly recommend you to anyone who is planning a trip to China. We are back in Shanghai today for a few days then flying home to Australia next Friday.

Again many thanks!

Hi Laura,

Well we are back and had a fantastic time especially on Yangtze Cruise. Thank you for your work and all the arrangements were excellent. All your guides were great but Joanna would be the best. She was friendly, outgoing and made us welcome at all times.

We have and will recommend your company as the one to use. Unfortunately we didn’t have much time, maybe next time.

Again thank you.

Anne and Garry Adcock

Dear Bruce,

How are you doing? Many thanks for your perfect arrangement and all the kind suggestions, the trip was fantastic! There are so many good memories and I might need more time to digest and recall… And my boss Mark would be very happy to share with you a detailed feedback according to his experience too.

Again, thanks a lot for all your excellent work & all the best for your prosperous health and future!

Keep in touch.

Jessica

Jessica's comments on Tripadvisor.com:

My husband, our son and his partner and I have just returned from a 5 week tour of China. After many e-mails back and forth to Laura we finally agreed on our private tour of China. We started our tour in Shanghai, caught an overnight train to Zhangjiajie, train up to Yichang where we started our 4 night cruise up the Yangtze River on American Victoria Jenna to Chongqing. From there we visited Chengdu, flew up to Jiuzhaigou, flight to Xian and train to Beijing. I found Laura (also Ian and Bruce helped when Laura was out of the office for a few days) to be very patient and professional as we tweeked our holiday to suit us. We booked our own hotels which gave us some control over where we stayed. We were very happy with all our guides and drivers who all presented themselves at each of our destinations. We would definitely recommend yangtze-river-cruises.com & chinadiscovery.com to organize your holiday in China.

Dear Jessie,

Sorry for the delay writing to you. 

I would like to express my thanks to you, my friend and I have a wonderful time on board. We are satisfied and happy with your arrangement and service. Just to name one, we checked in the cabin at the fifth deck of the Cruise.

Reference to the emails record, it is a surprise that you have responded to every of my mails without failed, 45 times in total, just for two tickets that worth only a few thousand RMB. That show you are professional, regardless of the quantum. Further more, You were very patience with me and had tried your best to meet my demands.

Once again, thank you for all the things you did for us.

Good night!

Aloha Ian!!

We have been telling everyone of our AMAZING time in China and how incredible and accommodating our guides were. It was completely stress-free and we enjoyed every moment of the trip!

Thank you for everything Ian!

Mahalo,

Lindsay Smith

Lindsay's comment on Tripadvisor.com:

Our trip exceeded our expectations from the moment we arrived in Beijing! Actually, our agent Ian went above and beyond for at least a month before we even arrived. He answered all of our questions promptly, and made the booking process so much easier than it could have been. In each city we were greeted by our amazing guides and drivers and taken to outstanding hotels.

Our valued guest visited us in Chengdu

We never had to lift a finger, as our guides took care of all translations and arrangements for us. They clearly reviewed each day's schedule and we could truly sit back and enjoy every minute of our trip. There was so much to see in each city, and the atmosphere was very different every time we stepped off the plane. Each guide was well-versed in the culture we were experiencing and shared a wealth of knowledge with us as we tried to take in the beauty and history of China in just 9 days. We never would have seen half of what we were able to without their help and guidance. They really made the most of our trip and we would highly recommend them to anyone interested in traveling to China. It's too hard to choose a favorite, but we have memories of China that will last a lifetime!

The romantic thing in China is climbing the Great Wall with you.

Dear Jessie,

I am writing to thank you very much for aranging such an excellent tour for us.

Firstly, our thanks to you for being so attentive to our needs, and making suggestions and alterations which made the whole experience so much better. Thank you also for keeping in touch with us during the tour and letting us know phone numbers and names of local tour guides in advance.

The ship, Victoria Katerina was better in every way than we expected. The accommadation was clean and spacious, the resturant quality was excellent, and the crew were very polite and helpful. The river guide, Luther, was knowledgeable and very entertaining. The evening activities were good fun without being extravagant, in all a very good balance.

The side trips to the Dam, Ship Locks, Little Three Gorges, Fendu Ghost City were well organised and not rushed, giving plenty of time to see everything we wanted. The scenery is spectacular.

Your local guides who met us at train stations, airports etc were all on time and very knowlegeable. They were all very good.

The visit to Xian and the Teracotta warriors is something I have wanted to do for many years and was absolutely incredible. My only problem was the large crowds, but in the middle of the Chinese summer holidays that was to be expected.

If I was to do it again, I would choose a cooler time of year. August is very high temperatures in the Gorges, which brings high humidity and poor visibility, which made good photography difficult. But it had to be August for family reasons.

Thank you Jessie for organising everything so efficiently. We would have no hesitation in reccomending your company to other people who may wish to visit the Yangtse.

Hi Judy,

Thanks, we met Jerry & have had a great day today. We all especially loved the Pandas. Have loved our first taste of China & Jerry has been a great guide!

Shame we didn't get to meet you in Chengdu but am looking forward to the rest of our trip.

Thanks

Dear May,

We are back home in Riga. It is cold here- around 7C... and it is very gray and raining... we already miss China and you, too. ( we really liked our trip and I must say it wasn't long enough. We felt there very well and used only public transportation - it functions very well and people are very kind and nice... Our cruise was great - we liked it very much; and there were very nice people from around the world; we made a few new friends (from US and Australia) and they invited us to come over :-) I love water and everything related to water -this is why I picked the cruise…

I hope you will stay in touch and will consider visiting us. If you will come to see us one day, you can stay with us (also your friend)

Very warm regards,

Hi Jessie,

Home again. Have not forgotten you. As you may have heard our flight to Shanghai was a little disastrous. Because of bad storms in Shanghai we were diverted to Hangzhou where we sat in the plane on the runway for 5 hours before continuing to Shanghai; arriving just after 2:30am. We had not slept now for 26 hours. With difficulty with the language we finally got a taxi and arrived at the hotel at 4am. We later found out that Cathy had waited till about 2am for us. A short sleep till breakfast and Cathy came to pick us up at about 8am to take us to the railway station. The bullet train experience was great as we don't have them in Australia yet. It was worth adding the extra day on our tour.

To answer your questions:

1. How about your tour arrangements?

We definitely like the personal relationship with the tour guides with just the 2 of us and the flexibility. All the arrangements went pretty much as planned. Only minor changes. And were quite satisfactory. We were most impressed with the cruise ship Anna. The cabin, the meals, the entertainment, the excursions, and the friendly staff were all first class. All the hotels you arranged for us were excellent.

(On return to Guilin from Yangzhou we pleasantly surprised to be upgraded to an executive suite for the last night). All our transport was good and excellent drivers. And especially all the guides were good; good English and good education. And looked after us well.

2. Are you willing to recommend our service to those who would like to come to China?

Definitely yes. I took some 1500 photos home, and picked out 200 and put together in an album that I am showing to our friends together with the itinerary and your costing and certainly some have shown interest.

3. Your general opinion on us?

We are very happy with the service that you gave us.

Jessie you were prompt to reply to our varied requests while we developed our itinerary and with excellent suggestions. And your costings were quite fair and reasonable also. It is a pleasure communicating with you. Definitely we do not have any complaints about your service with us.

Finally, once again we would like to thank you most sincerely for your very professional service you have given us. We will certainly tell our friends this, and if we are ever to return to China we will call on you again

Kind Regards

John and Deslie

Hi Karen,

Thanks for your assistance in our travelling plans. We are now back in Perth and just writing to let you know we had a fantastic time in China.

With many thanks,

Kind regards,

Hi Karen,

Maire and I have now arrived back home in London and I have had a chance to write down some of our memories about our wonderful visit to Sichuan....I am attaching the text file and some of the photos as I promised....You can use any or all of it for your website and make any changes you like.

Thanks again for your help in making our visit so wonderful.

Best wishes

Hi Karen,

We just wanted to say thank you very much for making our trip to China such a memorable experience. We had a fantastic time and enjoyed every minute. Everything about the trip went like clockwork and this was down to your hard work and planning - so a big thank you…

You live in a remarkable country with such beautiful scenery and friendly people.

Regards!

Laura,

We are 4+ satisfied. The boat staff was great & the cleanliness far exceeded my expectations. We met some wonderful people and we will remember the trip forever.

We're now taking advantage of our privilege to use the Air China 1st class lounge and we fly back to Germany at 0150. We thank you greatly for the super trip. We will tell our friends about our good experience.

Hi Bruce,

Now back in the office after 2 fantastic weeks in China!

Just wanted to thank you very much indeed for all your assistance with the tours in Beijing, transfers and the boat cruise. All the arrangements went like clockwork and we had a great time. Can’t wait to come back and see a different part of the country!

Kind regards

Ann

Dear Bruce,

Thanks for your email which my husband received yesterday. On behalf of our family I would like to thank you very much for organizing our wonderful and very memorable trip to China. We thoroughly enjoyed ourselves and loved all places we visited. Your tour guides were very friendly and helpful [we miss them lot]

Give our regards to them all and thankyou once again. Food was nice but would appreciate if there was more variety for vegetarians.

Hi there!

On the day we arrived in Beijing, we were greeted so gracefully by the tour guide and were introduced to what would be a superb tour of what the city has to offer. As it was our first time visiting China, we were a bit weary about how food arrangements will be made. In a country where there is such a vast variety and with us being vegetarians made it even bigger a challenge to find the good examples of Chinese cuisine. It seemed to me like different cities had a different style of cuisine to one another. The food in Beijing was different to Xi'an and Shanghai, and we were introduced to a big platter of vegetarian food. First thing I noticed is how similar some of the flavours were to Indian food, as we eat a lot of spicy food as well! The food was fantastic..no question.

The tour itself was pretty breathtaking, visiting the Great Wall, Forbidden City, Yangtze River and various other museums, temples and palaces along the way gave us a grand insight on Chinese culture. What's more is we had the chance to watch 2 acrobatic shows, one in Beijing and another in Shanghai. Both were absolutely amazing..nothing like I've ever seen before. The guided tours around the more rural streets of China were very interesting to see. The guides were what I was impressed with most though, they were very well-spoken and caring for our needs (especially food) and all in all were very heartfelt in personality.

The Yangtze river cruise felt like an entirely new trip altogether, we sailed past some of the most beautiful scenery I've ever seen. On the ship itself, the rooms were great and we were greeted by some great crew members. On board, I had the chance to have an acupuncture demonstration which was a very invigorating experience. I want to thank Bruce for keeping the itinerary simple and interesting, even allowing to open time for the shows I mentioned. The hotel choices were superb, in fact some of the best hotels I've been to. This trip has convinced me to visit China again in the future and I've learned a whole lot about the traditions and history that this great country has.

I'd like to give a special shout to the tour guides Bruce from Xi'an and Sophia from Beijing, you guys are some wonderful people.

Hello Linda,

Hope you are well.

First of all, we would like to thank you very much for the organisation of our trip to China which was perfect!

However, the last day was very hard. Indeed, we have waited half the day for our plane from Huangshan to Shanghai (flight expected at 10:30 PM) and once arriving at the airport, have been informed of a delay of more than 4 hours. Our guide has been very helpful and we would like to inform you of his kindness. He has waited with us till the transfer to a hotel where we had a rest till the confirmation of our flight.

Except this last day, we have been delighted of this trip. We would like to congrat you for the professionalism of your guides and drivers and for the organisation.

We thank you in advance for your kind and prompt feedback.

Best regards,

Stéphane's Comment on Tripadvisor:

This travel agent set up for us a comprehensive tour of China. Everything was great and perfectly well organized. The guides were pretty interesting and we could deepen in the chinese culture.

They were quite reactive and made for us a great sur-mesure programe!!!

Visited August 2012

Hi Judy,

We're all ready to have a fabulous trip.

Thanks for everything.

Hi Laura,

We thoroughly enjoyed the tour. The weather was good. Thank you.

Regards,

Dear Bruce,

Just a short note to express our thanks and compliment you and Yantze River Cruises for the outstanding service we received on our recent trip organised by you and Elena.

Thank you for all you have done and your efforts to help us during the flight delays and itinerary changes. In addition, you also helped us to obtain refunds for the hotel stay in Beijing and the cancellation of the flight from Beijing to Hong Kong even before the actual refund was paid to your company. This is an example of outstanding customer service which minimised the out-of-pocket expenses and disruption to our trip. Your advice and service was invaluable in assiting us during our trip.

Furthermore, every single guide and driver was punctual (even when flights were delayed), polite and professional in every respect. We were very pleased with the service provided by these staff and found them to be very knowledgeable and helpful. In Xian, the guide Jenny and driver helped take my mother to the hospital and obtain a consultation with a doctor because she needed prescription medication. We were very grateful for their compassion and helpfulness during that critical situation.

The itineary was perfectly planned and the hotels were well chosen and appropriate for our requirements. Every aspect of the holiday met and exceeded our expectations.

The visit to Xian and the Teracotta warriors is something I have wanted to do for many years and was absolutely incredible. My only problem was the large crowds, but in the middle of the Chinese summer holidays that was to be expected.

The cruise on the American Victoria Jenna was great and especially enjoyable for my parents. The staff (particularly Lance in the restaurant and Cruise Director Greg Hinton) were exceptional in their service.

We are all very impressed by the service of Yangtze River Cruises and will not hesitate to recommend you and your company to our friends and family in future. Thank you once again.

Regards,

Toronto's Comment on Tripadvisor:

"Fantastica organización, merece la pena confiar en ellos"

La verdad es que no conocíamos la agencia y nos fiamos de lo que vimos en Internet, algunos foros la recomendaban.

Al principio pagar todo de un tirón antes de ir y sin conocer a fondo la agencia nos supuso un poco de angustia, per de verdad que ha merecido la pena.... Todo ha funcionado como un reloj, bien organizado y sin la más mínima oportunidad a la improvisación. Linda fue nuestro agente de viajes y desde le principio la respuesta a nuestras dudas y preguntas fue inmediata. Los guías buenos, cada uno con sus virtudes, pero en general estupendos. Destacar no obstante a nuestra guía de Pekín, Mai, por su esfuerzo en aprender español para agradarnos. Stela, nuestra guía de Xian por su profesionalidad y conocimientos, finalmente Joanna, nuestra guía de Güillín por su sonrisa y simpatía.

En resumen, os recomiendo esta agencia para vuestros viajes a China.

Visited July 2012

Hello Judy and Linda,

We have now arrived safely in Chengdu. Thank you to all of your staff who assisted us yesterday in Chongqing. The arrangement worked out very well for us. We found the office without difficulty, and were able to use the time in the morning to visit the fantastic museum of the Three Gorges. We knew that our luggage was safe and dry in your office while we were exploring the city. Without our luggage, we were able to use the subway and to walk comfortably from place to place.

The cruise itself was a great success, and we will be recommending it to all of our Australian friends. Many of our friends, like ourselves, are very interested in travel and want to visit China again.

We will be taking the flight to Kunming on 19th, and will simply present our passports at the China Airlines counter so that our boarding passes can be printed.

Your customer services have been excellent.

With best wishes

Dear Bruce,

I just want to say THANKS TO BRUCE TANG for making our china vacation perfect, enjoyable and amazing. This was my first internet transaction and I was very uncomfortable during the booking procedure but everything turns up perfect and again thanks to Bruce.

Victoria Grace is pretty good, our cabin is always spic & span, so does all the boat facilities and the food, my goodness too much food that I can consume and its nice of the cruise director to have our dining place where everybody speaks English that is a plus to me...We enjoyed our entire trip excursion and our guides are pretty good.

Also want to thank David, who picks us up in Chongging airport and gives us narrative of the city and so does Edward from Yichang who drives us to the Airport and also provides Yichang city information.

One more to thank for is our Hotel in Shanghai w/breakfast every day, nice location and off course Autumn, she's active and always there to help my sister in law who has problem walking and took us to various interesting sites and my personal favorite is the Bund. Autumn even helped us inside the airport, packed our silk comforter, without her we have no idea/clue on how to handle it. Bruce has provided all of these and thank you so much and it’s nice to hear your voice when you called me in our hotel.

Thanks

Karen, hi.

Greetings from Australia. We hope you are well.

Karen, we have arrived home in Australia from our China holiday, one month of interesting travelling. China is an amazing country and the Chinese people we met were delightful.

A special feature of our time in China was the 'Xian and Yangtze River Cruise' you organised for us. Thank you Karen.

Our time in Xian was interesting and informative. The accommodation you arranged for us at the Grand New World Hotel was excellent. The tour of the Terra-cotta Warriors and Horses was fascinating and memorable and so too was the Big Wild Goose Pagoda and the Ancient City Wall. We loved it all. The Yangtze River Cruise and Three Gorges Dam was a wonderful time and experience. We thoroughly enjoyed it. Since returning home to Australia we have told many of our friends of the Cruise you organised for us.

Karen, thank you for your interest and support in organising for us the wonderful time and experience of Xian and the Yangtze River Cruise.

Mr. Bruce,

We got back home last night. Thank you for the explanation, Mr. Bruce. You are right, Xi'an is a nice city, and Terracotta soldiers very special. Kenny was a great guide. Also did the Yangtze Cruise.

You are a very professional travel organizer, and we would gladly ask for your services again.

Dear Bruce,

I cannot sufficiently express my delight and gratitude with you and your company. I have never in my life experienced such service, ever!

You are outstanding. The fact that we did not know anything about you or the company was very scary and we took a big chance on you. People thought we were crazy and advised us against our decision. We are so glad we took the chance.

Your guides were excellent. People of high calibre and a great deal of knowledge. The best guide, with a mixture of all the necessary skills, is Anne in Guilin. We loved her. Joe in Suzhou was the next best. The very best guide is Tony from the bus tours. He was the last tour in Beijing, to the Great Wall.

All in all, THANK YOU Bruce, you were so caring, supportive and efficient, I wish every traveller could have the same wonderful experience.

With best wishes,

Kindest regards,

Gilda Galvad and Mary Barsky

Hi Bruce,

Thanks for your email. We arrived home yesterday morning. Now that I have fully recovered, I am quite delighted to answer your evaluation questions.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, Bruce is a friendly consultant who is highly organised and replies to emails very promptly, even outside business hours. Bruce listens to our concerns very seriously and solves them with the best solution. He shows an interest in customers by contacting us before, during and after our trip.

2. How do you comment your tour arrangements?

The tour arrangements were structured and managed very well before the trip. The itinerary included the major tourist hot spots, some hotel options according to our budget and some meals. All the hard work from booking and decision-making was taken care of. The price was reasonable, but cheapest among the competitors, and payment was easy as 123.

During our stay, the tour guide at each city greeted us at the airport with no hassles. There was sufficient time to travel between places. The tour guides followed the arranged itinerary, but were quite flexible in rearranging the itinerary when we wanted to. The tour guides and drivers did not ask for tips.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, would highly recommend to a friend.

4. Your general opinion on us?

Fantastic service. Had a great time in China.

Overall, we are happy with the high quality level of service from you Bruce, and we hope you are happy with the positve feedback. Thank you for looking after us. I will send some photos to you in the next few days.

(The following is her pior reviews of days in Xian)

Hi bruce,
We enjoyed xian, the night life is amazing in the city centre. The terra cotta warriors was also great.

Jessie, the person of Yangtze River Cruises we contacted, has been great to deal with and prompt with her service. She has even answered her phone on weekends or after hours when she is not at work.

You are great service, accountable, professional.

We had a wonderful trip in China. Want to thank you for everything. Keep up the good work.

In China, I went to Beijing, Shanghai, Suzhou, Hangzhou, Nanjing, Guangzhou, Chong Qing, arranged by yangtze-river-cruises.com.

My top 2 destinations in China are Beijing and the Yangtze River. All the other cities are not worth going, they are just too polluted. Once you have been to Beijing, you would have seen all the temples, palaces, gardens you need to see. There is no need to go to the other cities to see the same thing again. The scenery in the Yangtze River Gorges is very different from what you see in the cities, a very pleasant change.

I feel that we cannot compare the Yangtze River to other places in the world. But if you are going to China, then it is one of the must see destinations.

Dear yangtze-river-cruises.com,

Your company is a class act and our China experience was just about flawless. yangtze-river-cruises.com certainly lived up to its reputation for quality in all aspects. We are glad we chose you to handle our group visit.

Dear yangtze-river-cruises.com,

Sorry I have so long in thanking you for all of your help planning this trip. We enjoyed the trip, service was immediate, food was good and the scenery in some spot spectacular. We did not get to see the dam due to fog and smog. That was a bid disappointment but not much could be done.

We were treated with great care by the cruise directors and the whole staff. They are a credit to your organization. I would recommend your tour company to anyone.

Once again, thank you.

Yangtze-river-cruises.com did a very great job for us. In my opinion, Yangtze cruise is something you cannot miss in China.

From Yichang to Chongqing, we always called up water; it will take around 3 days, and opposite, called down river, shorter time. And price for the cruise is different, 4 and 5star is good for foreigners, cost between 200-300USD. And in the trip, you will see both history heritage and natural landscape, worthy for your time and money.

We are now back in Melbourne, and would like to provide you with some feedback for the Yangtze tour you arranged.

Both airline flights (Shanghai-Chongqing & Yichang-Shanghai) were one hour late in departing.

Chongqing pick-up & tour – good driver and John was an excellent guide (pandas were a highlight, and ‘hot pot’ dinner was very good).

Victoria cruise – very good, with spectacular views – off-cruise tours (Fengdu, 3 Small Gorges, Dam) were good (guides requested tips).

Yichang – since passengers disembark outside the city, taxis are not readily available. We were able to go to the airport with a couple who had a pre-arranged driver (at our cost).

Thank you again for organising our memorable trip.

We will recommend you to any friends who wish to go on a Yangtze cruise.

We just returned from a ten day package tour in China. We went though www.yangtze-river-cruises.com and our contact was Bruce Tang.

We told him when we would be arriving in Beijing and that we wanted to see the Great Wall, Imperial Palace, Summer Palace, Ming Tombs, Tiananmen Square, etc. in Beijing, then go on to Xian to see the Terracotta Warriors and finish with a Yangtze River Cruise.

They put together an amazing itinerary for us that included all the sites we wanted to see, all hotels, all flights as well as private guides and drivers in each of the four cities (Beijing, Xian, Chongqin and Yichang) we visited. They even added in extra treats such a lunch with a local family and a rickshaw ride in the old part of Beijing, a Peking duck dinner, dumpling dinner and opera in Xian and a trip to a zoo to see the Giant Pandas. All this in 10 days made possible by the 24/7 service of your private guide and driver that were all amazing and at a very reasonable price. We would highly recommend this tour company to anyone visiting China.

Hi Bruce,

We wanted to thank you for all of your help in arranging for our custom tour. We had a great time.

All of our local guides and drivers were on time, professional, very friendly and quite helpful. Of course their English skills varied somewhat. But all were proficient enough for us to understand them (most of the time).

We were especially thankful for the upgraded rooms on the cruise - this made it so much more enjoyable for us all.

I will not hestitate to contact you again for any future China trips. I will certainly recommend your company to others.

Thanks again.

Jack

Following is the review from another group member, Kathy:

Thank you for your help in putting this great trip together for us. Jack works very hard researching and getting the best people to make our experiences most pleasant. He has succeeded once again.

Hope all is well with you....and thank you again.

Hi Bruce,

I'm home again. Thanks a lot for the service. It makes travelling in China much more effective and easier. Yoyo was really good. The Beijing driver, too. I can’t say a lot really on the other guides/drivers. The ship was somehow a bit old, but still ok. But best of all was your personal help - thanks a lot for it. I sure will be your customer whenever I come to China again.

My husband and I had a wonderful Yangtze River cruise, many thanks for your help in booking it. The weather was good, the food was delicious and the co-travelers were very friendly. I can recommend your assistance to anyone considering a cruise in future.

Mr. Tsoi from Yichang was very conscientious picking us up and driving us to Yichang railway station for our train to Zhangjiajie.

We wish you another successful year in the tourism business! We will be recommending your services to other people.

Our group of four went on the Century Diamond Cruise Ship in last mid-October. I do not know how it could have been better. I am open to a variety of foods so the supper dishes had many items that I really enjoyed. The breakfast buffets were always filled with an enormous, tasty variety. The stops were always well-organized. Every guide that we had at the stops clearly spoke English and knew the material often adding little humorous touches.The staff on the ship itself could only be described as "top-notch." Everyone was so courteous. A person has to understand that the region often has a haze. (Much of the Asian art is hazy for a reason.) That haze was there sometimes, but that is part of China. I would recommend this cruise ship to anyone.

Dear yangtze-river-cruises.com,

Our Yangtze River cruise was everything I expected it to be and more. Our cruise tour, which included a pre-cruise visit to Beijing and a post-cruise stay in Shanghai, is only one of your China itineraries, all of which center around a gorgeous cruise on the Yangtze. We'll definitely recommend your service and cruise to all of our friends.

We have just come back from China, we did, Beijing, Shanghai, Wuhon, Yangtze River cruise 4 nights, Chongqing, Xian, Beijing. The trip down the Yangtze was the most relaxing part of a very hectic schedule. The scenery is amazing especially through the gorges and just to see the 'small' towns 'only 5 million pop.' on the banks is an education. The passage through the Ship lock I found fascinating and the scale of the engineering has to be admired, it is immense. The level of the water is due to rise again in the next 4 weeks so more of the gorge will be flooded, but it will still be spectacular.

I think the boat I took "Dragon Cruises Emperor" was very clean and well maintained with your friendly staff. Food was good except the 2nd night dinner was so so.

Couldn't really recommend the first ghost town excursion (Just too hot). The second up with the formerly naked trekkers was very fun - maybe the highlight. The water in Shennonen is so much cleaner than the Yangtze. The locks were neat but it was like 1AM when the door shut behind us and 4 other boat. Way pasy 2 by the time we lowered and passed through the gate opening in front of us.

The little ride from the locks to Yichang may have been the most scenic...water at the "normal" level with undisplaced villages was a nice change of pace.
The excursion to the dam was weak. It was foggy and you couldn't walk across the top of it.

Victoria Cruises - highly recommended. Very modern, clean and totally geared to the comfort of her passengers.(Canadian owned)

Yes, the scenery through the 3 Gorges was spectacular, even the second time round. ( I went on the Yangtze River Cruise BEFORE its first flooding and again AFTER ) The boat trip through the Lesser 3 Gorges was equally great, but the Shennong River Cruise today, runs through some beautiful scenery too. We stopped at Shibaozhai (2nd trip) which to me, was better than Fengdu (1st trip).

We took a van from Qingtian to Wenzhou airport (1-1/2 hours), then flew from Wenzhou to Wuhan (80 minutes), and then took a van 4-1/2 hours to Yichang to catch our boat for the start of our Yangtze River 3 Gorges (Chang Jiang San Sha) cruise. We lucked out, because the holiday ended the day before and the boat was only ½ full, so the presidential suite was available.  So we upgraded ourselves to that and enjoyed a luxurious room on the boat for 4 nights as we cruised through the 3 gorges.  We spent a lot of time in our room, playing cards and mahjong.